During a visit to The University of Texas-Pan American, Texas Governor Rick Perry and Edinburg City Mayor Joe Ochoa, announced the opening of a new teleservices company that will bring more than 500 new jobs and an economic impact of $17.3 million to the area.
|Texas Governor Rick Perry announces the opening of Merkafon during a press conference Wed. March 19.|
Merkafon Teleperformance – the leading provider of Spanish and bilingual teleservices in Latin America – selected the City of Edinburg to house a new call center operation that will provide bilingual and Spanish teleservices to the growing Hispanic market in the United States.
“Teleperformance is a respected employer with some 30,000 people in the telemarketing industry and they are expanding their operations right here in Edinburg,” said Perry during a press conference at the UTPA International Trade and Technology Building. “The future looks brighter for Edinburg because there are 500 new jobs on the way.”
As Perry pointed out today, South Texas has a strong competitive advantage in attracting companies like Merkafon because of its access to a large pool of bilingual skilled workers.
Ochoa said the City of Edinburg is determined to bring companies like Merkafon to help stimulate the economy and create jobs for the community.
"Economic development brings, jobs economic development brings security and economic development improves the quality of life,” Ochoa said. “Without partnerships, without teamwork, such projects like this would not happen. I am very honored that the State of Texas was able to come here and help the City of Edinburg and the Rio Grande Valley to once again be able to improve economic development.”
Merkafon representatives chose Edinburg as their new location because of the many advantages the city provided including a bilingual workforce and a large call center facility – the vacant Albertson’s grocery store on Closner.
“Edinburg, with the University and with your sons and daughters, will help us grow in this market,” said Jesús Rodriguez, CEO for Merkafon. “We are here with you in this community, and we belong to this family from today and on.”
Roland S. Arriola, UTPA vice president for External Affairs, said the University has helped create successful economic opportunities for the area, and will continue to do so in the future.
“ We’re the beacon for economic development in the Rio Grande Valley,” Arriola said. “We’ve helped create 10,000 jobs, and we have worked very proactively through public service outreach to stimulate the economy.”
Merkafon Teleperformance is a division of Sr. Teleperformance out of Paris, France – a worldwide customer relationship management expert that employs more than 20,000 people in more than 30 countries and is ranked among the world’s top five Customer Relationship Management (CRM) outsourcers.