Help

For general computer help please visit the university Information Technology Help Desk web site.

The UTPA Help Desk is in charge of hardware and software troubleshooting for the entire university. You can contact them via email or by phone at extension 2020. They will do everything in their power to get your issues resolved in a cheerful and prompt manner. In addition, the Help Desk offers consulting in these major areas in its ongoing attempts to match technology to campus needs: computer problems and questions, software training, purchasing software, and purchasing hardware.

The Help Desk has recently merged with the E-Mail Support Help Desk (see below) and is physically located in the Academic Services and Computer Labs Building, room 102, as you walk in the West door

For help with your Email contact the E-Mail Support Desk web site.

The services offered by the E-Mail Support Desk include activation assistance, password changes, Campus Pipeline and Bronc Central support for students, faculty and staff.  Faculty and staff can also get help on exchange accounts, email clients, and MS Office support and consultation. The newest addition to the IT Service Desk repertoire is an array of training sessions designed to help UTPA's Faculty and Staff exploit the resources offered by the university.

For help with UTPA Web Sites please contact Internet Services.

The Internet Services Team is a group of web developers who assist with the technical design, production, programming, and maintenance of web sites and applications for The University of Texas-Pan American. Presently the Team maintains the majority of UTPA web pages, while assisting with development and maintenance of many more.

For help with Software Training please visit the IT Training web site.

The Information Technology Service Desk IT Training is available to the faculty and staff at The University of Texas-Pan American.

This series of trainings is designed to create a foundation upon which anyone can build a great number of skills. From the basics of computing, to the use of highly evolved software, our trainings will provide the attendee with the information necessary to properly handle--and easily erect higher knowledge of--such programs.

Trainings provided throughout the campus are listed on this site. Specialized training sessions for the use of Oracle in different administrative areas, SPO Rules, Travel workshops, and even sessions to grasp the concepts of Microsoft Office are available among many others.

For help with Anti-Virus Software please visit the Information Security web site.

The IT Security Office's mission is to help maintain a safe and secure operating environment for University information technologies. The IT Security Office accomplishes this mission by providing administrative and technical services to help assure all information technologies used for teaching, learning, and service.

For help with Academic Computing Labs please contact the Academic Computing Labs web site.

The Academic Computing Labs is the place where students have access to a wealth of computers and computer equipment. The variety of software that is installed on this machines is sure to meet the needs of the courses that require them. The Academic Computing site offers general information such as lab hours and location. It also features a forum in which students, faculty, and staff can interact to help solve each other's problems.

For help with your Dial-Up SLIP account please contact the Computer Center.

The Computer Center is committed to our mission of serving the university through the provision of services focused on computer infrastructure and information systems that are technologically advanced, robust and reliable, and of the fullest, most appropriate functionality feasible. The department provides services for all offices, students, faculty, staff, and others affiliated with The University of Texas-Pan American. We strive to provide these services: with enthusiasm and friendliness; cheerfully, promptly, efficiently, and accurately; keeping our customers' needs in the highest regard.

For help with Bronc Central please contact Bronc Central Help.

Bronc Central is a site whose main purpose is to educate faculty/staff on the features and functionality of Bronc Central. It features content such as FAQ's and Migration assistance. It is the one stop site for any questions dealing with Bronc Central's features.

For help with Campus Pipeline please contact Campus Pipeline.

This secure site provides UTPA college students, faculty and administrative staff with world-class Intranet and Internet services. This is where you can check e-mail, inquire about some of your student information, and explore the Internet.

For Help with WebCT please contact WebCT.

WebCT is a site who's main purpose is to contribute to the education process. It allows for online interaction between students and professors. Students can share study notes or even chat about certain topics that were covered in class.