Hale Kaynak, Ph.D., is Professor of Operations Management in the College of Business
Administration at The University of Texas-Pan American. Dr. Kaynak has a
B.Sc. in Chemical Engineering from Yildiz University, Turkey, an MBA
from Appalachian State University, and a Ph.D. in Production and
Operations Management from the University of North Texas. She is the
author of Total Quality Management and Just-in-Time Purchasing: Their
Effects on Performance of Firms Operating in the U.S. Her research
has been funded by the American Society for Quality and the Institute
for Supply Management. She serves as an Associate Editor for the
International Journal of Management Reviews, and she is on the
editorial boards of the Journal of Operations Management,
Production and Operations Management, and the Quality Management
Journal. She is currently the Division Chair of the Operations
Management Division of the Academy of Management. Dr. Kaynak’s research
interests are how organizational effectiveness is related to the
relationship between continuous quality improvement practices and the
overall performance of health care organizations.
