HRD Library Resources

Purpose

The Human Resource Development (HRD) Library contains a variety of magazines, books, audio and videotapes, manuals, and other information related to the area of employee development.  HRD material is excellent for use at staff training, supervisory meetings, in-services, and other group gatherings.  These materials may also be used for individualized development.

How to check out material.

Books available.

Audio tapes available.

Video tapes available.

How to Check Out Material

Access to these materials is simple: Come to the Office of Human Resources (#116) and select the material desired (limit 5, please). Sign out the material by using your UTPA ID card. Keep in mind we will only permit the individual checking out the materials to pick them up, no exceptions. You will have up to three (3) weeks to enjoy your selections. If you need more time, please contact Yvonne Garcia. Unless someone else is waiting for the selected material, check out will be permissible.

What's Available

The following material is currently available.  New material arrives on a regular basis, so if you don't see what you need, please ask.  We also accept suggestions for additions to our library.   Do you know of any specific books, magazines, or audio/videotapes that you would like added to our library?  Are there ways of better serving your specific areas of interest in staff development?  Please let us know by contacting Yvonne Garcia.    

Books

Audio Tapes

Video Tapes

Please scroll to the bottom of this page for a quick summary of each video.

9 Traits of Highly Successful People (Vol. 1-9)
21 Ways to Diffuse Anger (Vol. 1-2)
Avoiding Unfair Immigration Related Employment Practices
Be Prepared to Lead	Toastmasters International
Be Prepared to Speak	Toastmasters International
Between You and Me: Solving Conflict
Cliff's Customer Service Adventure
Communications
Conducting the Performance Appraisal-Checked Out	Business Advantage, Inc.
Connections (Vol. 2 - 3)
Connections: Campus Staff
Connections: Workstudy
Crisis on Campus: Trauma and Recovery
Customer Service: You're in Control ( 2 copies )
Dealing With Conflict and Confrontation (Vol. 1 - 3)
Delivering Successful Presentations
Difficult People: How to deal with them
Discipline: the Supervisor's Role	Don Brown Productions
Down Under Trek (2 copies)
Dreams: A Classic Keynote	Dave Arch
Employee Safety Orientation
Engineering Safety
General Office Safety	O'Donnell Organization, Inc.
General Safety in the Lab
Hazard Communications
Health Insurance Benefits Sessions
Hire for Attitude
How to Deal With Difficult People (Vol. 1 - 3)	Business Advantage, Inc.
How to Hire the Best Person Every Time	Business Advantage, Inc.
How to Juggle Multiple Priorities
How To Legally Document Employee Discipline	Business Advantage, Inc.
How to Organize and Maintain Files and Records
How to Overcome Negativity in the Workplace (Vol. 1 - 4)
"I Want To Be So Good So Bad"-CHECKED OUT	UT System
Insurance Meeting - Physical Plant (Spanish)
It's Your Call
Keeping the Good Ones
Management Skills for New Managers and Supervisors (Vol. 1 - 3)
Management Skills for Secretaries (Vol. 2 & 3)
Pastor Adrian Rodgers Seminar-CHECKED OUT
Performance Reviews	Don Brown Productions
Personal Time Management	Brian Tracy
Personal Welcome from President Nevarez
Recognizing Chemical Dependency & What To Do About It	ETC.
Remember Me?
State Employee Incentive Program
Successful Stress Control (1 audio & 1 videotape)-CHECKED OUT	Dr. Layne Longfellow
Team Building Skills for Managers and Supervisors (Vol. 1 - 3)
Team Creativity
Texas Incentive and Productivity Commission

Video Summaries:

21 Ways to Defuse Anger and Calm People Down Vol.1- Vol.2 Volume 1- You can  learn to manage other people's anger -and turn it into a catalyst for positive change. 

 The first thing to do when confronted by an angry co-worker

 How people react to silence, and why it helps them continue calmly

 How to keep yourself calm when provoked by an angry person

 Ways to help co-workers sidestep emotions and concentrate on solutions.

Volume 2- This program will teach you 21 specific ways to mitigate anger where you work (instead of letting it control you.) Among the skills you'll gain include:

 One thing you should always do before jumping into the middle of a conflict

 How to recognize and reduce "conflict conditions" where you work.

 How to calm people down by moving to a new (and neutral) environment.

 What to do immediately when hostility gets out of hand.

Dealing with Conflict and Confrontation Vol.1 - Vol.3

Volume 1- In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed video program will show you how. You'll learn a system of psychologically sound conflict solutions. These techniques are proven to work in many situations. Even when you face destructive confrontations, like temper tantrums... one-upmanship... out-and-out lying... and more. Best of all, they'll help you relieve the tensions, anxiety and fear that often come with conflict.  The result? You'll be able to focus more on your work, instead of your anger. Your relationships with your team, boss and other colleagues will improve dramatically. Even your personal relationships will benefit. You'll feel less stressed out - and more in control.  Volume 2- Its no secret that conflicts can disrupt productivity, tear people apart and add a lot of unwanted stress to your life. On the other hand, if handled correctly, conflict can actually  you and your organization. Maximizing the good and minimizing the bad is what this video program is all about. You'll gain skills and information based on proven psychological principles. Best of all, the powerful techniques you gain will keep conflict and confrontation from having a negative effect on you an your people.  Volume 3- Conflict can have a devastating effect- on productivity, morale, teamwork and ultimately, your organization's bottom line. This video program does not promise an end to conflict. That's impossible. But it will give you and your employees a proven approach you can easily use whenever a conflict does arise. And your people will learn that conflict can actually be healthy for an organization. Here's how: Conflict produces change; conflict leads to unity; conflict promotes compromise. 

Delivering Successful Presentations- 

Learn how to prepare, practice, and deliver convincing presentations with this exciting new addition to the American Management Association's winning FYI Video Series. Delivering Successful Presentations shows step-by-step the proven tips and techniques that are effective, successful presenters use to make their point. You watch successful presenters in action. You'll hear them describe their meticulous preparation, the intensive rehearsals, and their anticipation as they stand to deliver. In just ways thirty minutes you can learn the stand-up skills you need to make your presentations effective, convincing and successful.

Dreams-

Overcoming our fear of failure is the major focus of this program. Using magic and audience involvement to illustrate this point, the audience members are led through the process of examining why they fear failure as well as exploring practical suggestions for overcoming that fear.  Risk taking and overcoming our personal assumptions are presented as normal events on the road to finding success.  

Hire for Attitude-

In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee who guides him through the entire hiring process, from planning through interviewing and evaluation. You will learn how to: Determine what attitudes lead to success in a job or organization; Design questions to reveal those attitudes; Conduct effective interviews; Evaluate candidates placing a priority on attitude. In the process, you will learn simple, but effective techniques to hire the best people for your organization!

How to Deal with Difficult People Vol. 1 - Vol. 3-

Volume 1- The key is to first understand them. In this program, you'll learn why difficult people behave the way they do- and how to communicate more effectively with them. You'll learn  how to understand the difficult people in your life, know specifically what to do and say, get along with problem people and bring out the best in others. 

Volume 2-Put your new understanding of difficult people to work. In volume 2 you'll meet yes people, no people, know-it-alls, complainers, nothing people, and snipers. These are people you work with, sell to, depend on, live with. In this program, you'll learn how to deal with them quickly and confidently. 

Volume 3-Be less of a target for difficult people. In this third volume, they'll teach you how to deal with these thorny personalities--- including Gossips, Saboteurs, and Liars. Plus, you'll learn some additional ways to handle all of the difficult people and situations you face every day. Stop feeling frustrated and angry with the human obstacles in your life. Let this video program help you take control of your relationships and them more productive. 

How to Organize and Maintain Files and Records-

Make your paperwork work for you. With this video, you'll be able to get the most out of your files and great record keeping makes great business sense. In this video, you will learn about: Problems of inefficient filing systems; coordinating your computers and paperwork; auditing the current system; four steps to planning as effective records-management system; three powerful, time-tested system for organizing your files; implementation of a new system; training for use of the system;

How To Overcome Negativity in the Workplace, Vol. 1 - Vol. 4-

 This four tape video program will show you why pessimism is so prevalent in today's constantly changing workplace. You'll learn what to do about negativity when it creeps into your team, department or organization. 

Volume 1: Protecting yourself from pessimism- This opening volume, you'll gain strategies to help you ward off the negative patterns that can easily sabotage your own reputation.

Volume 2: Stopping the spread of negativity- You'll see what causes negative attitudes to travel among co-workers. And you'll discover positive ways to react when a negative person tries to "bring you down"

Volume 3:Proactive approaches for positive results- Volume 3 alerts you to the signs and signals that negativity is making inroads where you work. You'll discover the attitudes that create a hostile, conflict-ridden environment. And you'll gain proven ways to restore calm and confidence when people lose faith in upper management- and in each other. 

Volume 4: Creating an optimistic organization- You'll learn how to pinpoint where negativity exist in your team or department, and to what extent it has taken over. You'll learn how group "norms" (the behaviors considered acceptable by a  majority of people) affect individual attitudes. You'll see how peer pressure and leadership "modeling" can quickly foster negative thinking. And you'll learn a proven process for creating a positive, can-do mentality throughout your organization. 

It's Your Call- 

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.   When you think of the times you've had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service pros just stand out? The simple answer is that great customer service professionals make a choice: Every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care. 

Keeping the Good Ones- 

The message of this film is simple, Treat your team members as people first and employees second. In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. KEEPING the good ones will not only inspire managers to connect with their employees, but also provides them with a few practical tools which they can use to keep the good people they already have. 

Management Skills For New Managers & Supervisors-

Gain the confidence and ability that comes with understanding the process. Make yourself the type of manager or supervisor that will lead your team to the great success.

Video 1: "Keys to a Successful Transition"- Give yourself the ability to achieve success. Learn how to develop and implement a plan to reach your goals. Build your confidence and begin to expect success because you work for it. 

Video 2: "Communication Essentials"- Learn how to get your point across and how to fully understand others. Learn about verbal and non-verbal signals and what they mean. The C.A.R.E.S.S. method is introduced and thoroughly explained.

Video 3: "The 3-D Effect: Delegation, Discipline, and Documentation"- The three D's are presented. Learn how to use these techniques to your advantage. 

Management Skills for Secretaries, Administrative Assistants, and Support Staff- 

Just because your title doesn't say "manager" doesn't mean you can't harness the power of management skills. You need skills like project-management techniques, the ability to negotiate, decision-making acumen, and many others you might think only managers need. 

Video1: "Planning & Scheduling"- With time management, you can cut the time required for your projects as much as a third. 
Gain five high-performance tools for effective planning. 

Video 2: "Negotiating with Difficult People"- You need the skills to negotiate just to conduct your job. Learn the barriers to communication that hamper effective negotiation and powerful techniques for getting what you want. 

Video 3: "Decision Making & Problem Solving"- Learn how to set priorities and goals to help your boss accomplish company goals. Learn the SOLVE model to problem-solving--- a five-step process. 

Personnel Time Management-

Time management is now a skill you can learn quickly and easily. In this unique video, internationally renowned consultant Brian Tracy turns his organizational and business skills to the crucial issue of personal time management. With him, you'll learn how to create a blueprint for your days that will benefit not only your work, but your time with your family and friends as well.

Remember Me? Second Edition-

"If you remember me, I'll remember you," says the customer. What logic. The ultimate win-win outcome for buyer and seller alike- bringing customers back again and again. Yest here is an ordinary man whose trials and tribulations as a customer show us the lose-lose side of it all. Everywhere he goes -  uncaring employees, inconsiderate treatment and anything but service. A sensitive portrayal of how not to treat people drives this customer's message home: "I don't complain. I just don't go back. Ever. But in the long run, I always win. Because I'm the customer." And so he does. By going elsewhere for what he needs. And finding it from one business owner who understands the importance of customer satisfaction- knowing his company's survival depends on it. 

Team-Building Skills for Managers & Supervisors -

Volume One: "The Value of Team Building"- Learn the importance of teams and team building in modern business. Become an expert at creating winning teams by learning the four key ingredients and the steps to developing successful teams. 

Volume Two: "Team Values and Communication"- Involve the team in the drafting of a code of ethics. Learn essential communication skills by determining what's positive, what's negative, and the difference of fact, feeling, and judgment. 

Volume Three: "Team Management and Evaluation"- Learn why feedback is a crucial part of team development. Establish criteria to evaluate the team's performance- 10 examples are given. Its procedure. 

Team Creativity- 

New ideas are the lifeblood of the organization, and workteams are expected to create them. Yet new ideas have formidable enemies: policies, procedures, and people who won't let go of old ways. Then there's fear of ridicule or rejection when when you want to share your ideas with others. Result: creativity hides in the closet, along with greater progress, productivity and profit. This video shows how to maintain a positive environment where team members are free to be creative. It inspires viewers to replace "idea killers" with "idea builders" and to nurture team creativity as a critically valuable resource. 

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