The Employee Assistance Program (EAP) is a service
available to all employees of The University of Texas-Pan American. It
provides confidential, professional assistance to help employees
and members
of their households resolve problems that affect their personal lives
or job performance.
Your employer believes that the personal life of each employee is his or her
own affair. Yet the increasing pressures and changing influences of
society show that very few of us get through our adult life without some
personal stress. There is concern about the welfare of employees because
each employee is viewed as a valuable asset. With this in mind, the
University of Texas Employee Assistance programs (UTEAP) is in place to provide
solutions to problems.
How can the EAP help?
When problems influencing job performance
are resolved, it is hoped that valued employees will stay on the job.
What types of problems are handled?
Assistance is provided in areas that
affect the job, such as poor interpersonal relationships, problem drinking,
drug abuse, or personal crisis in an employee's life. UTEAP does
not provide treatment for personal or emotional problems. Instead,
EAP counselors assess the nature of the problems and provide referrals
to the appropriate resources.
Who can use the program?
All employees and dependents are eligible to use
the program. Dependents consist of family members who live with you
and/or are covered on your insurance.
What is the cost of this program?
There is no fee to visit counselors at UTEAP; all
visits to our office are free to employees and their eligible family
members. If a referral is made to an outside resource and the
client chooses to follow through, he or she is responsible for those
fees. However, our counselors know of many low cost resources
and make every effort to find helpful referrals at the most affordable
cost.
Is it confidential?
Yes. Each person's privacy is protected. No
personal or treatment information will be released to the employee's
supervisor or other individuals unless the employee requests such feedback
be provided.
How do I contact the EAP?
It is easy to contact UTEAP for information or to
make an appointment. Simply call 713-500-3327, Monday-Friday,
8:00 a.m.-5:00 p.m.; our toll-free number is 1-800-346-3549. If
you are in the Houston area, EAP's appointment hours are Monday and Friday,
8:00a.m.-5:00 p.m., Tuesday-Thursday, 8:00 a.m.-8:00 p.m.
Representatives are available
after hours and on weekends for emergencies. The interview and
assessment provide an opportunity to discuss the possible reasons for
deteriorating job performance and to assist in finding community services
and resources. The EAP office is conveniently located in the Texas
Medical Center at the University Center Tower building, 7000 Fannin,
Suite 1670.
All financial consultants in the
UTEAP network have been carefully screened and are aware that their
performance will be continually evaluated by UTEAP as well as you. This
procedure ensures not only the best quality of professional service,
but also its continued effectiveness.
The financial consultants can provide advice on
the following:
Tax/IRS questions
Retirement planning
Investment advice/TSA
College tuition funds
Estate planning
Credit advice
Personal budgeting
Debt consolidation
Debt retirement
and more...
If you have a financial problem or question, don't
hesitate to call UTEAP. The financial consultants will call you
back at work or home, depending on your convenience and at the earliest
available opportunity. Our financial consultants should be able
to help you directly or provide you with an appropriate referral to
a financial specialist.
*Note: Any financial service which implies a liability
will be subject to "discounted
fees" by the financial consultants.
*UTEAP has selected the financial consultants from several leading
financial firms, thereby ensuring adequate coverage with sufficient
background and qualification.
*Any financial service which implies a liability will be subject to "discounted
fees" by the financial consultants.
*UTEAP has selected the financial consultants from several leading financial
firms, thereby ensuring adequate coverage with sufficient background and
qualification.
The UTEAP Legal Assessment & Referral Specialist
can :
Provide preliminary advice on divorce and family matters,
including child support and visitation
Provide preliminary advice on the prosecution of
criminal charges, including traffic and alcohol or drug offenses
Provide preliminary advice on wills and probate
Provide preliminary advice on consumer problems
Provide preliminary advice on landlord/tenant
problems
Provide preliminary advice on legal
issues associated with bankruptcy and credit problems
Review some legal documents for comments
on unconscionability
The UTEAP Legal Assessment & Referral Specialist
CANNOT:
Prepare demand letters or draft court documents
Make any court appearances on your
behalf
Assist you with personnel or other
employment related matters at your place of work
If you have a legal problem or question, don't hesitate
to call. We will provide legal referrals only if this is requested
by the client. We look forward to helping you and if needed making
appropriate referrals.
For specific information on the Employee Assistance
Program you may call 1-800-346-3549 or 713-500-3327. You may
also contact Mike Mingus, Benefits Manager
with the University of Texas-Pan American Office of Human Resources (OHR),
for brochures or general information.
