Frequently Asked Questions
- What is Bronc Alert?
Bronc Alert enables campus authorities to notify the UTPA community (faculty, staff and students) in the event of an immediate threat to campus health and safety.
For example, in the event there was a threat to the campus from a severe storm, an armed intruder, or even a terrorist event, Bronc Alert would rapidly deliver messages to one or more communications devices, thus increasing the chance of successful notifications.
- What does Bronc Alert consist of?
Bronc Alert is comprised of an 1) outdoor warning system, an 2) indoor warning system, and 3) an emergency messaging system.
The outdoor warning system is designed to warn people inside the buildings. It consists of a siren system located outdoors. The siren system would indicate to the campus community to check their designated emergency devices for more specific information about an emergency.
The indoor system sends messages to the classroom and hallway monitors located throughout the University.
The emergency messaging system sends an email, voice mail, text message, and fax to communication devices designated by the UTPA community recipients.
The system(s) are designed to operate simultaneously and overlap to provide maximum coverage to the UTPA community in the event of a impending disaster.
- Why do we need Bronc Alert?
The UTPA administration wants to eliminate the loss of life and property in the event of an emergency . If everyone on campus is notified immediately in the event of an impending disaster or emergency, they can take the appropriate steps to protect themselves.
- How do I sign up?
We encourage everyone in the campus community to sign up for the emergency messaging system:
Staff and facultyGo to the UTPA Employee Service option in Oracle — (UTPA Employee Self Service> Personal Information > Phone Numbers > Update > Add Another Row > Mobile) to submit current cell phone information.
Please note that your cell phone must be added as a Mobile Phone in order to get notifications.
StudentsGo to ASSIST website . Log in with your username and password.
1. Under Main Menu select Personal Information
2. Select Update Addresses and Phones.
3. Select Current address type to update.
*If you do not have an address on file, you will need to insert one. To do so, select address type from the drop-down menu.
*If inserting new address, make sure to enter the address before proceeding to the phone number section.
4. To enter your cell phone number, scroll down past the address section and select Cell Phone from drop down list; enter your cell phone number, and press Submit.
*If you have entered a cell number previously, but it is not classified as Cell Phone, you will need to delete that entry and create a new record below it.
- Will you use or sell my personal contact information? Will my contact data be safe?
- I don't have a cell phone? What do I do?
Just leave the cell phone (and text messaging in most cases) data entry field empty. You will only receive messages to those devices that you designate on the Bronc Alert signup webpage.
- I don't use text messaging on my cell phone. What do I do?
Just leave the text messaging data entry field empty. Bronc Alert will just skip over text messaging to deliver to your other contact numbers, if you provided them.
- Is there a charge?
No, Bronc Alert is free to you. However, some cell phone carriers do charge for text message delivery. Check with your cell phone carrier to be sure.
We apologize for the extra charges, however, we think that the charge for the text message is small considering the importance of the information that will be relayed.
- What happens if I can't answer my cell phone?
The Bronc Alert leaves you a voice mail message and goes to the next communications device in the sequence. Note that the voice mail message may be an electronic, or text-to-speech, voice.
- If I get the message, then what do I do?
If you answer a voice call, Bronc Alert will instruct you to press a keypad number to confirm delivery. If you receive a text message, you'll reply to confirm. For an e-mail, there will be a confirmation hyperlink. Once you confirm, the notification sequence stops.
- What happens if I don't confirm any of the messages?
We may feel the message is important enough to try again by programming a second or third cycle. In any case, you will have a voice mail, a text message, or an e-mail waiting for you whether confirmed or not.
- Will the Bronc Alert be used to notify me of non-emergency campus events?
Campus-wide notifications are for emergencies only.
- Can my parents be notified?
It is possible if you enter their phone number in your contact data.
- Where can I call to learn more?
Call the PD at 316-7151.
For technical difficulties with the signup process contact the IT Helpdesk at 381-2020.
- What if I leave the University?
You can manually opt out of the system by logging into the sign up page and deleting your information. We will remove your contact information from the vendor's database once you are no longer an employee of UTPA.
- If I opt out, does that mean you'll never contact me?
- What does the siren sound like?
Listen to a simulation of the siren sound:
Sound Description: A loud high pitched continuous noise is played, that slowly lowers in pitch, and then raises in pitch, and repeats.
- What should I do when I hear the sirens?
The siren system indicates that there is an emergency occurring at that time.
In conjunction with the sirens, you should receive an email, text message, and/or voicemail message with specific instructions. In addition, the specific type of emergency will be broadcast to UTPA campus television monitors, and classroom monitors.
Please take the appropriate action specified by the instructions.
In the event of an emergency the sirens will sound until the emergency is over, at which point you will hear an “all clear” announcement.
If you hear a siren test (see below), do not take any action.
- When will I know the emergency is over?
When the emergency is over, the sirens will stop and the all clear signal will be broadcast.
Sound Description: Male voice: "Attention! The emergency condition has been cleared, resume to normal conditions."
- What types of emergencies do the sirens indicate?
The sirens are only used for emergencies that impact or present an immediate danger to the main campus or a specific area on campus.
Causes may include, unsafe conditions such as severe weather, an environmental hazard such as a toxic release, an armed individual on campus, or a terrorist attack.
- Where are the sirens located?
There are roughly 50 siren speakers located throughout the UTPA campus.
- Where can I hear the sirens?
The sirens can be heard throughout the UTPA campus including the Haggar facility and Walmart Annex and are designed to be heard outdoors.
You may not be able to hear the sirens if you are indoors or are listening to music, mowing grass etc.
- When are the sirens tested?
The system tests take place at around 7:30 a.m. on the first Monday of every month. The tests last one minute, and you do not need to take any action during the test.
Monthly siren tests will begin and end with the following announcement, “This is a test of the UTPA Emergency Announcement System... ” If you hear the sirens, and do not hear this announcement it means there is an emergency.
Sound Description: Male voice: "Attention! This is a test of the CSUMB emergency announcement system, this is only a test. In the event of an actual emergency, this system will be utilized to provide you with emergency information. This is only a test!"
- What should I do during a system test?
You should continue your regular activities during a system test. You do not need to take any special actions during a test.