Self-Service Account Management


Self-Service Identity Management allows students, faculty, and staff to manage their UTPA account online from any computer with an internet connection. This service will allow them to set their security questions and alternate e-mail address, which will be needed to recover their account information online.


Eliminates the customer's need to call the IT support line, or come in person to the IT Service Desk to recover their account information.

Hours of Availability

Service is available 24/7.


Visit to set up security questions, alternate email, or recover your account information (username/password).


Students Faculty Staff

Related Help

Q:Where do I get my UTPA account activated?

New students can activate their account by visiting our Self-Service page at New employees must stop by the IT Service Desk with a picture ID in order to get a password for their accounts.

Q:Am I able to change my UTPA Account Password?

Yes, you can change your UTPA Account Password whenever you want, simply go to Password must meet requirements, to see the requirements place your mouse cursor over the question mark. When creating a new password the complexity meter bar on the page must be green for good, or blue for best.

Q:What is a UTPA account?
The UTPA Account is the Username & Password that is provided to all students, faculty, and staff at UTPA upon enrollment or hire.

This account is necessary to access:
  • University Computers
  • Wi-Fi
  • Library database (from off campus)
  • University web applications

Note: Guest accounts can be created for limited periods of time if a UTPA department, faculty member, or staff member is sponsoring the guest. Please contact the IT Help Desk at 956-665-2020 during posted business hours for assistance.
Q:Why am I not able to log into the campus computers?
You must be a current student (enrolled for the current semester), and have activated you UTPA account, or you must be a current UTPA employee or staff. If you are, call 956-665-2020 to be sure your account is not locked.
Q:I cannot access my account!
To manage your UTPA account go to
You can:

NOTE: If you try to log in and it says, “Account has expired”, your UTPA password may have expired. All UTPA passwords expire in 365 days or less. You will need to reset your password.

If you continue to have issues, please call the IT Help Desk at 956-665-2020 during posted business hours to speak directly to a representative.
Q:Can I change my UTPA username?
The only way to change your UTPA username is if:
  • your username is misspelled
  • harassment is occurring due to username
  • your name changes due to marriage, divorce or a legal name change

If your case applies, the first step is to get your personal information corrected at Human Resources (faculty or staff), and/or at the Registrar's Office if you are student. Once your information has been updated, you can request your Username change by calling the IT Help Desk at 956-665-2020 or in person at the Academic Services Building room 1.102.

NOTE: It cannot be changed instantly and may take up to three weeks.

Current Alerts

IT Help Desk