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Self-Service Account Management

Description

Self-Service Identity Management allows students, faculty, and staff to manage their UTPA account online from any computer with an internet connection. This service will allow them to set their security questions and alternate e-mail address, which will be needed to recover their account information online.

Functionality

Eliminates the customer's need to call the IT support line, or come in person to the IT Service Desk to recover their account information.

Hours of Availability

Service is available 24/7.

Requests

Visit https://myaccount.utpa.edu to set up security questions, alternate email, or recover your account information (username/password).

Customers

Students Faculty Staff



Related Help

Q:Where do I get my UTPA account activated?
A:

New students can activate their account by visiting our Self-Service page at http://myaccount.utpa.edu. New employees must stop by the IT Service Desk with a picture ID in order to get a password for their accounts.

Q:Am I able to change my UTPA Account Password?
A:

Yes, you can change your UTPA Account Password whenever you want, simply go to www.utpa.edu/password. Password must meet requirements, to see the requirements place your mouse cursor over the question mark. When creating a new password the complexity meter bar on the page must be green for good, or blue for best.

Q:How do I get my username and password?
A:

If you have been vetted and set your security questions, you may go to http://myaccount.utpa.edu to try to retrieve your account information. If not, you can come in person to the Academic Services Bldg. rm. 1.102 with a photo ID and student ID number. For special accomodations, please contact the IT Help Desk at 956-665-2020.

Q:What do I need to get a UTPA account?
A:
All you need to get a UTPA Account is to be either a student (be enrolled in current semester) or an employee at the University of Texas Pan-American.
Q:I try to log-in and it says "Account has expired".
A:

If you are a current student, faculty or staff, your password may be expired. Try changing your password online at www.utpa.edu/password. If you are not currently enrolled or employed, you won't be able to use campus resources like the computer labs until your enrollment status changes to active. Your account however, should still allow you to log in to ASSIST.

Q:I forgot my username and/or password.
A:

Currently enrolled students, active employees, and new UTPA applicants can try to recover their information online at http://myaccount.utpa.edu. You can also recover your username and/or password by stopping by our office located in the Academic Services Bldg. 1.102. Make sure to take a valid Picture ID with you. For special accommodations, please contact the IT Help Desk at 956-665-2020.

Q:What is a UTPA account and why do I need one?
A:
The UTPA Account is the Username and Password that is provided to all students, staff, and faculty at UTPA. This account is necessary to access campus computers, and to set your laptop up for the wireless network. It is necessary to use campus computers, have wireless internet access, and to access library database from outside campus.
Q:Why am I not able to log into the campus computers?
A:
You must be a current student (enrolled for the current semester), and have activated you UTPA account, or you must be a current UTPA employee or staff. If you are, call 956-665-2020 to be sure your account is not locked.
Q:Can I change my UTPA username?
A:
The only way to change your UTPA username is if your name changes due to marriage, divorce, legal name change, harassment, or if it is misspelled. If your case applies, you need first to get your personal information corrected at Human resources if you are faculty or staff, and/or at the Registrars Office if you are student. Once your information has been updated, you will need to stop by the IT Service Desk to request your Username change. It cannot be instantly changed and it may take from two weeks to three months. Make sure to take a valid Picture ID with you.

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