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Services

Computer Labs

Description

The labs, managed by the Division of Information Technology, are located throughout the UTPA campus. All UTPA students, faculty and staff who have a valid UTPA identification card can use the labs.

Functionality

The labs house state-of-the-art networked computers running Microsoft Windows XP along with high-end laser printers. Apple Mac computers running OS X are also available for use. The Division of Information Technology also manages several labs in many of the other buildings on campus. These labs can be found in the Engineering, Business, Communications, Nursing, Math and Education buildings along with the library Writing Center.

Hours of Availability

Visit the Computer Lab locations and hours of operation page. These hours are subject to change.

Requests

If you have any questions, please call our Scheduling Office Monday-Friday 8:00am-5:00pm at 956.665.5343. 

Customers

Students Faculty Staff



Related Help

Q:Who is allowed to print in the computing labs?
A:
The computer labs are funded by student fees. Therefore, only students will be allowed to print in the computer labs. Printing is provided for academic purposes only. It is considered abuse to use UTPA campus printing for commercial purposes. Abuse can result in loss of computing lab printing privileges.
Q:How many credits will I get every semester?
A:
Quota is awarded automatically each semester to enrolled students, and current employees/staff.
Students
  • Fall: 250 Credits
  • Spring: 250 Credits
  • Summer: I 125 Credits
  • Summer: II 125 Credits

Faculty/Staff:
  • 25 credits per semester


NOTE: Printing quotas and costs are subject to change each semester.

Additional credits can be requested by students once their quota has been depleted. Students must come in person to the scheduling office located in ACSB 2.162 during regular hours, Monday – Friday from 8:00a.m.-5:00p.m. with a valid UTPA student ID.
Q:What are the costs for printing?
A:
  • B&W Single-Sided 1 Credit
  • B&W Double-sided 0.5 Credit
  • Color-Single-sided 2 Credits
  • Color Double-sided 3 Credits

NOTE: Printing quotas and costs are subject to change each semester.

Q:What happens when my quota is exhausted?
A:

Once the print quota has been exhausted, the student will need to visit the scheduling office in ACSB 2.162 during regularly scheduled hours, Monday – Friday from 8:00a.m.-5:00p.m., to request additional credits to his/her account. You must present a valid UTPA BronCard when requesting additional credits. An additional 50 credits will then be issued to your account.

NOTE: At the beginning of the Fall and Spring semester, students are allocated 250 printing credits and during Summer I and Summer II students are allocated 125 printing credits.

Q:Will unused credits be transferred to the next semester?
A:
The unused portion of the fee allowance expires at the end of the academic semester. You will be allocated a new printing allowance at the beginning of every semester.
Q:What happens if my print job is eligible for a refund?
A:
If a print job is deemed to be eligible for a refund, the credit to the account will be made within one business day of receiving the refund request.
Q:How can I reduce my printing use?
A:
  • Proofread what you are about to print, so you won't need to reprint because of typos.
  • Always print preview your work before submitting it to print.
  • Only print the pages needed. You can specify which pages to print in the page-range area of the print window.
  • Use single or 1½ spacing instead of double spacing, and reduce the page margins.
  • Avoid printing email messages & web pages directly from the internet. Copy and paste the text you need into a Word document.
  • Send and save documents electronically instead of printing out hard copies.
  • If you are printing a PowerPoint presentation print it in outline view.
  • Use campus copiers to make multiple copies of a document.
  • Duplexing is possible on many campus printers and photocopiers. It only takes a few extra seconds to get two to four pages printed on one piece of paper
Q:How do I get my refund?
A:
A print job that is illegible (faded, large streaks, crumpled paper) resulting from a problem with a printer will be eligible for a refund. Any print job that does not print properly because of any user error or web site settings will not be eligible for a refund. To request a refund, bring in the illegible printout to the office located in the ACSB 2.162. during regular hours of Monday – Friday from 8:00a.m.-5:00p.m. Office Staff will determine if printouts are eligible for a refund. If you have any questions, contact our office at (956) 665-5343.
Q:How do I reserve a Computer Lab?
A:
Reservation request must be made 5 days prior.

Please visit utpa.edu/uschedule
Log in with your UTPA credentials.
Go to the Events Tab => Click on Event Request => Select IT Computer Labs Request Form

In order to fill out form completely you will need the following information available:
  • Name of professor teaching class
  • Class call number
  • Number of seats needed
  • Date, time, & duration for reservation
  • Any software needs
  • Requestor's contact information (Name, department, extension, office number, & email)
  • Any other pertinent information for us

Once request has been received, you will be notified via e-mail. An additional e-mail will be received once reservation has been approved or denied.

For further assistance contact IT Office Staff at 956.665.5343.
Q:What are the hours of operation for the computer labs?
A:
Lab hours
BuildingHours
Academic Services Building (2.106,2.102,2.110,2.120,2.146,2.148,2.150,2.158,2.160,2.164)Mon - Thurs 7:30 a.m. - 12:00 a.m.; Friday 7:30 a.m. - 5:00 p.m.; Sat - Sun 1:00 p.m. - 5:00 p.m.
Arts & Humanities (140,142)Mon – Thurs 7:30 a.m. – 10 p.m.; Fri 7:30 a.m. – 5 p.m.
Business Administration (217,219)Mon – Thurs 7:30 a.m. – 10 p.m.; Friday 7:30 a.m. – 5 p.m.
Education Complex (2.226,2.228,3.224,3.226)Mon – Thurs 7:30 a.m.-10 p.m.; Friday 7:30 a.m.-5 p.m.
Engineering (1.220,2.268)Mon – Thurs 7:30 a.m.-10 p.m.; Friday 7:30 a.m.-5 p.m.
Fine Arts Building (1.224,1.225,1.226, 1.227)Mon – Fri 8 a.m. – 10 p.m.
Math (2.202)Mon – Thurs 7:30 a.m.-10 p.m.; Friday 7:30 a.m.-5 p.m.
Nursing (1.260)Mon – Thurs 7:30 a.m.-10 p.m.; Friday 7:30 a.m.-5 p.m.
Rio Grande City (1.302)Monday – Thursday 2:00 p.m. - 7:00 p.m.
Social & Behavioral Sciences (3.370)Monday – Friday 7:30 a.m. – 5:00 p.m.
McAllen Teaching SiteHours Vary

Hours listed above are subject to change.
Q:Who can reserve the Learning Studio located in the ACSB 2.112 and what is the process to do so?
A:
Only UTPA students with a valid UTPA BronCard can reserve the Learning Studio.

In order to reserve the Learning Studio, students must come into the ACSB Office 2.162 during regular hours Monday – Friday from 8:00a.m.-5:00p.m. For students requesting to reserve the Learning Studio study groups must consist of 10 or more students in a group.
Q:Who can reserve the Learning Studio located in the Library?
A:
Learning Studios located in the Library can be reserved on a first come basis to UTPA students during Library business hours.

Library Hours of Operation
  • Monday – Thursday 7:30a.m. – 12:00a.m.
  • Friday 7:30a.m. – 7:00p.m.
Q:Where are the Learning Studios located in the Library?
A:
Learning Studios in the Library are located in the following rooms:
  • LIBR 314
  • LIBR 409
  • LIBR 416
Q:Why am I unable to login to the campus computers?
A:
You must be enrolled for the current semester (and have activated you UTPA account), or you must be a current UTPA employee.

Note for Students: On your first day of class, you will be classified as "enrolled" for the current semester.

If you meet these requirements but still can’t login, please call the IT Help Desk at 956-665-2020 for assistance.

NOTE: If you receive an error message stating that you are logged on at another computer, please call the IT Help Desk at 956-665-2020 for assistance.
Q:How can I increase the number of pages I’m allowed to print?
A:
To increase your printing quota, you must call the computer lab scheduling office at (956) 665-5343, or stop by at ACSB 2.162.

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IT Help Desk