Services

Desktop Support

Description

The desktop support staff assists customer with diagnosing any hardware malfunctions and provide cost effective repairs for them.

Functionality

The desktop support staff consults customer with upgrades, installation and configuration of any malfunctioning hardware device. Note: Desktop support will provide the customer with a quote of the malfunction device and the customers department will have to purchase it. Once purchase, desktop support will install and configure the device. Also, desktop support is not able repair equipment that is under contract with the vendor. (Xerox, Toshiba, etc.)

Hours of Availability

Desktop support is available Monday – Friday, 8:00 a.m. to 5:00 p.m.

Requests

Requests for this type of service may be made through: Telephone: 956-665-2020 Email: helpdesk@utpa.edu Self service portal: itsupport.utpa.edu In Person: ASB 1.102

Customers

Students Faculty Staff