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Services

Wireless Setup

Description

This is a self-service where students, faculty, and staff can follow simple steps by selecting UTPA-SETUP, from the list of available networks on their computers, to connect to UTPA’s secured wireless network.

Functionality

When steps are followed correctly, Xpress connect will download and run the configurations for the network making the process faster and simpler for the customer. Since it is a self-service, the network can be accessed anywhere on campus making it more convenient.

Hours of Availability

24 hours a day, 7 days a week

Requests

No request necessary, just connect to UTPA-SETUP and follow instructions.

Customers

Students Faculty Staff



Related Help

Q: What services are provided at the IT Service Desk and are there any fees for these services?
A:
Account Maintenance(Multiple usernames,locked,expired,resets,etc.),Equipment drop-off, laptop check out, guest account, wireless assistance, ethernet cable distribution. All service provided at the IT Service Desk are free of charge if you are a current UTPA student, staff, or faculty.
Q:What do I need in order to have wireless internet access on my laptop computer?
A:

You need to be a current student, staff, or faculty and use your UTPA username and password to connect to the network. To set it up, you can connect to the "UTPA-Setup" network, and follow on-screen instructions. Older wireless cards (802.11 a/b) are no longer supported.

Q:Can the Wireless Internet be setup on a Mac Laptop?
A:
Yes, the Wireless Internet connection works with PCs, Macs, and Linux.
Q:What are the system requirements to access the Wireless Internet?
A:

Operating system: Windows XP Service Pack 3, Windows Vista, Windows 7, Mac OS X 10.4.11 or newer; Wireless card: Must support 802.11 g/n.

Q:If I setup the UTPA Wireless Internet, will I still be able to connect at home?
A:
Yes, when we setup the UTPA wireless connection we create a separate wireless network profile, it does not affect your other connections.
Q:Can my PSP, Nintendo DS, etc. access Wireless Internet?
A:
No. We only assist you with the setup of the Wireless Internet on your laptop and some compatible smartphone and devices like iPod touch/iPad.
Q:Where do I setup the wireless?
A:
You can set up the wireless network from anywhere on campus where it is available. To set it up, you can connect to the "UTPA-Setup" network, and follow on-screen instructions. If you have any problems you can bring your laptop to the Academic Services Building in room 1.102 IT Service Desk to set it up, or call the Help Desk at 956-665-2020.
Q:My wireless is not working, what do I do?
A:
You can bring your laptop to the Academic Services Building in room 1.102 IT Service Desk to check it or you can call (956)665-2020 for support.
Q:Is the Wireless Internet free?
A:
Yes, It's free. You do not have to pay any extra fees for the Wireless Internet service.

Related Procedures

  1. Disable WLAN Client
  2. Guest Wireless Access
  3. Locate Wireless Client
  4. Re-Enable WLAN Client
  5. Troubleshooting_WLAN_Client
  6. Wireless Network Outage
  7. Troubleshoot Wireless Coverage

Current Alerts

IT Help Desk