Guest Account


This service will provide temporary wireless and/or computer access to a guest/visitor at UTPA.


The benefit is that a UTPA guest /visitor will have access to the internet while he/she is on campus for a specified period of time.

Hours of Availability

Hours may vary depending on the type of request made.


Guest Account Requests must be made online by going to The person submitting the request for guest accounts needs to using an on-campus computer or have a VPN connection to the UTPA domain while submitting the request because their UTPA credentials are required. Once the request has been submitted, the contact person will receive a confirmation email verifying the request has been successfully made.

Related Help

Q: What services are provided at the IT Service Desk and are there any fees for these services?
Account Maintenance(Multiple usernames,locked,expired,resets,etc.),Equipment drop-off, laptop check out, guest account, wireless assistance, ethernet cable distribution. All service provided at the IT Service Desk are free of charge if you are a current UTPA student, staff, or faculty.
Q:How do visitors obtain internet access when visiting UTPA?

A guest account must be requested by the department hosting the guest on campus. Please contact us at 956-665-2020 for more information.

Q:How can I protect my UTPA account?
There are many ways to easily protect your account:
  • Don't share your password with others. Protect it.
  • Remember: UTPA will never ask for your password.
  • Choose a strong password and change it often.
  • Create a unique password by using a combination of letters and numbers that aren't easily guessed. For example, if you have a playful beagle, your password might be p14yfulB3aG13.
  • Avoid using the same password for other accounts.
  • Keep your computer protected using security software (Microsoft Forefront and Avast! are free), which creates a security firewall for your activity and scans for intrusions of malware.

NOTE: Use caution when someone asks for sensitive information through email. Especially if you get an email requesting personal information and/or you're unsure whether UTPA actually sent it. Don't click any links or enter information. Instead, forward the email to so that we can have the suspicious email examined by our security team.
Q:How do I request Guest Accounts for UTPA computer and wireless internet access?
You can request Guest Accounts by logging into:
  • All fields on the Guest Account request page must be completed for your request to be processed.
  • After your request has been received, you will receive an email indicating whether your request was approved or not.
  • Once your accounts have been approved and created, you will receive another email indicating that your accounts are ready for download.
  • Log back into the above website, and you will see a download link for your accounts.

You must be a full time UTPA Faculty or Staff member to request Guest Accounts.
If you experience any problems with your Guest Accounts, please contact the IT Help Desk at 956-665-2020 or send an email to
Q:How do I request Guest Accounts for UTPA internet access if I am not a University employee?
To request Guest Accounts, you must be a University employee.

If you need to request Guest Accounts for an event, and you are not a University employee, please send as much information as possible about your event to Be sure to include your name and contact number, so that we may reach you to facilitate your request.
Q:What if I am not a University employee or a currently enrolled student but need an email account, or access to University resources such as Wi-Fi, files, and library databases?
For accounts that require special access to University resources that are not available with standard Guest Accounts, a Request for Individual Computer/Internet Access (UIC) form must be completed.
  • A separate form is required for each type of request.
  • Accounts are good for up to one year, and must be renewed annually.
  • A current university faculty or staff member must sponsor your request.
  • A minimum of 5 business days is needed for the request to be processed.

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