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Services

Staff and Faculty Equipment Drop-off

Description

Staff and Faculty may drop off equipment in need of service. If they have already called ext. 2020 to request assistance, they may provide us with the incident # that was assigned to them or they can come to the Service Desk with their equipment and our technical staff will create an Altiris Incident and provide them with the Incident number.

Functionality

Instead of having to wait for a technician to pick up the machine in need of service, the drop off service lessens wait time and our staff is able to provide technical service at a faster rate.

Hours of Availability

Monday - Friday 8:00 a.m. to 6:00 p.m.

Requests

Requests for this type of service may be made through: Telephone: 956-665-2020 In Person: ASB 1.102

Customers

Faculty Staff



Related Help

Q: What services are provided at the IT Service Desk and are there any fees for these services?
A:
Account Maintenance(Multiple usernames,locked,expired,resets,etc.),Equipment drop-off, laptop check out, guest account, wireless assistance, ethernet cable distribution. All service provided at the IT Service Desk are free of charge if you are a current UTPA student, staff, or faculty.

Current Alerts

IT Help Desk