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Account Maintenance

Description

Students, faculty and staff may

  • Activate their UTPA online account
  • Reset their password
  • Retrieve their username and/or password
  • Change their password
  • Set their security questions/answers
  • Set up their alternate e-mail address


To get started go to the Self-Service account management page at https://myaccount.utpa.edu.

For questions or assistance in person, you can visit the IT Service Desk at the Academic Services Building room 1.102.

Functionality

The benefit of the self-service page is to have the customer's online account maintenance needs met at any time 24/7/365.

Hours of Availability

ONLINE: 24/7/365 via the self-service page at https://myaccount.utpa.edu
IN PERSON: Monday - Friday 8:00 a.m. to 6:00 p.m. (Academic Services Building 1.102)
VIA PHONE: 956-665-2020 Monday - Thursday 8:00am - 7:00pm and Friday 8:00am - 5:00pm

Requests

Request made upon arrival to IT Service Desk Location: Academic Services Building 1.102.

Customers

Students Faculty Staff Alumni



Related Help

Q: What services are provided at the IT Service Desk and are there any fees for these services?
A:
Account Maintenance(Multiple usernames,locked,expired,resets,etc.),Equipment drop-off, laptop check out, guest account, wireless assistance, ethernet cable distribution. All service provided at the IT Service Desk are free of charge if you are a current UTPA student, staff, or faculty.
Q:Where do I get my UTPA account activated?
A:

New students can activate their account by visiting our Self-Service page at http://myaccount.utpa.edu. New employees must stop by the IT Service Desk with a picture ID in order to get a password for their accounts.

Q:Am I able to change my UTPA Account Password?
A:

Yes, you can change your UTPA Account Password whenever you want, simply go to www.utpa.edu/password. Password must meet requirements, to see the requirements place your mouse cursor over the question mark. When creating a new password the complexity meter bar on the page must be green for good, or blue for best.

Q:How do I get my username and password?
A:

If you have been vetted and set your security questions, you may go to http://myaccount.utpa.edu to try to retrieve your account information. If not, you can come in person to the Academic Services Bldg. rm. 1.102 with a photo ID and student ID number. For special accomodations, please contact the IT Help Desk at 956-665-2020.

Q:What do I need to get a UTPA account?
A:
All you need to get a UTPA Account is to be either a student (be enrolled in current semester) or an employee at the University of Texas Pan-American.
Q:I try to log-in and it says "Account has expired".
A:

If you are a current student, faculty or staff, your password may be expired. Try changing your password online at www.utpa.edu/password. If you are not currently enrolled or employed, you won't be able to use campus resources like the computer labs until your enrollment status changes to active. Your account however, should still allow you to log in to ASSIST.

Q:I forgot my username and/or password.
A:

Currently enrolled students, active employees, and new UTPA applicants can try to recover their information online at http://myaccount.utpa.edu. You can also recover your username and/or password by stopping by our office located in the Academic Services Bldg. 1.102. Make sure to take a valid Picture ID with you. For special accommodations, please contact the IT Help Desk at 956-665-2020.

Q:What is a UTPA account and why do I need one?
A:
The UTPA Account is the Username and Password that is provided to all students, staff, and faculty at UTPA. This account is necessary to access campus computers, and to set your laptop up for the wireless network. It is necessary to use campus computers, have wireless internet access, and to access library database from outside campus.
Q:Why am I not able to log into the campus computers?
A:
You must be a current student (enrolled for the current semester), and have activated you UTPA account, or you must be a current UTPA employee or staff. If you are, call 956-665-2020 to be sure your account is not locked.
Q:Can I change my UTPA username?
A:
The only way to change your UTPA username is if your name changes due to marriage, divorce, legal name change, harassment, or if it is misspelled. If your case applies, you need first to get your personal information corrected at Human resources if you are faculty or staff, and/or at the Registrars Office if you are student. Once your information has been updated, you will need to stop by the IT Service Desk to request your Username change. It cannot be instantly changed and it may take from two weeks to three months. Make sure to take a valid Picture ID with you.

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