Account Maintenance


Students, faculty and staff may

  • Activate their UTPA online account
  • Reset their password
  • Retrieve their username and/or password
  • Change their password
  • Set their security questions/answers
  • Set up their alternate e-mail address

To get started go to the Self-Service account management page at

For questions or assistance in person, you can visit the IT Service Desk at the Academic Services Building room 1.102.


The benefit of the self-service page is to have the customer's online account maintenance needs met at any time 24/7/365.

Hours of Availability

ONLINE: 24/7/365 via the self-service page at
IN PERSON: Monday - Friday 8:00 a.m. to 6:00 p.m. (Academic Services Building 1.102)
VIA PHONE: 956-665-2020 Monday - Thursday 8:00am - 7:00pm and Friday 8:00am - 5:00pm


Request made upon arrival to IT Service Desk Location: Academic Services Building 1.102.


Students Faculty Staff Alumni

Related Help

Q: What services are provided at the IT Service Desk and are there any fees for these services?
Account Maintenance(Multiple usernames,locked,expired,resets,etc.),Equipment drop-off, laptop check out, guest account, wireless assistance, ethernet cable distribution. All service provided at the IT Service Desk are free of charge if you are a current UTPA student, staff, or faculty.
Q:Where do I get my UTPA account activated?

New students can activate their account by visiting our Self-Service page at New employees must stop by the IT Service Desk with a picture ID in order to get a password for their accounts.

Q:Am I able to change my UTPA Account Password?

Yes, you can change your UTPA Account Password whenever you want, simply go to Password must meet requirements, to see the requirements place your mouse cursor over the question mark. When creating a new password the complexity meter bar on the page must be green for good, or blue for best.

Q:What is a UTPA account?
The UTPA Account is the Username & Password that is provided to all students, faculty, and staff at UTPA upon enrollment or hire.

This account is necessary to access:
  • University Computers
  • Wi-Fi
  • Library database (from off campus)
  • University web applications

Note: Guest accounts can be created for limited periods of time if a UTPA department, faculty member, or staff member is sponsoring the guest. Please contact the IT Help Desk at 956-665-2020 during posted business hours for assistance.
Q:Why am I not able to log into the campus computers?
You must be a current student (enrolled for the current semester), and have activated you UTPA account, or you must be a current UTPA employee or staff. If you are, call 956-665-2020 to be sure your account is not locked.
Q:I cannot access my account!
To manage your UTPA account go to
You can:

NOTE: If you try to log in and it says, “Account has expired”, your UTPA password may have expired. All UTPA passwords expire in 365 days or less. You will need to reset your password.

If you continue to have issues, please call the IT Help Desk at 956-665-2020 during posted business hours to speak directly to a representative.
Q:Can I change my UTPA username?
The only way to change your UTPA username is if:
  • your username is misspelled
  • harassment is occurring due to username
  • your name changes due to marriage, divorce or a legal name change

If your case applies, the first step is to get your personal information corrected at Human Resources (faculty or staff), and/or at the Registrar's Office if you are student. Once your information has been updated, you can request your Username change by calling the IT Help Desk at 956-665-2020 or in person at the Academic Services Building room 1.102.

NOTE: It cannot be changed instantly and may take up to three weeks.
Q:How can I protect my UTPA account?
There are many ways to easily protect your account:
  • Don't share your password with others. Protect it.
  • Remember: UTPA will never ask for your password.
  • Choose a strong password and change it often.
  • Create a unique password by using a combination of letters and numbers that aren't easily guessed. For example, if you have a playful beagle, your password might be p14yfulB3aG13.
  • Avoid using the same password for other accounts.
  • Keep your computer protected using security software (Microsoft Forefront and Avast! are free), which creates a security firewall for your activity and scans for intrusions of malware.

NOTE: Use caution when someone asks for sensitive information through email. Especially if you get an email requesting personal information and/or you're unsure whether UTPA actually sent it. Don't click any links or enter information. Instead, forward the email to so that we can have the suspicious email examined by our security team.

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