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Telephone Service

Description

Telephone Services provides a wide range of voice services for UTPA. From simple dial tone and custom coverage paths, to a telephone bank and auto attendants. Typically the majority of our customers, (faculty and staff) utilize only the standard business-class telephone functions such as, hold, conference, transfer, and voicemail. Some of our customers operate telephone banks and require more complex business-class services, such as Automatic Call Distribution, (ACD) to evenly distribute high volume calls to a telephone bank staffed with people trained to answer basic support issues.

Functionality

This service facilitates voice communication internal as well as external voice communication. The university community is able to quickly connect voice calls.

Hours of Availability

The UTPA telephone network is operational 24/7 unless impacted by natural disaster, or catastrophic hardware failure.

Requests

Requests for this type of service may be made through:

Customers

Students Faculty Staff



Related Help

Q:How do I retrieve my phone messages from Voice Mail off/on campus?
A:
Dial 665-2232. When dialing from outside the University press the # sign and enter your mail box number, enter your password and then press # sign. You would then press 2 to retrieve your messages. If you are on campus you would need to dial ext 2232 enter your password and then press # sign. You would then press 2 to retrieve your messages.
Q:How do I set up my personal greeting in Voice Mail?
A:
You would need to log into your voicemail box and select option 3 to set up your personal greets and follow the automated instructions.

Related Procedures

  1. General Assistance
  2. Voice Services
  3. Facsmile Services

Current Alerts

IT Help Desk