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Services

Exchange E-Mail

Description

The service consists of collaboration for email, calendaring, and task management for university:

Functionality

Faculty and staff are able to collaborate with email, calendaring, and task management for university related business. All accounts are backed up and available for restore for up to 4 weeks. This service can be used via Web, Smart Phone, and Desktop Clients. Service is highly available and replicated to Arlington Texas Disaster Recovery site. Large mailbox is available starting at 1gig and a request can be made for increase.

Hours of Availability

24x7, 365 days. System might be down during schedule maintenance periods. Scheduled maintenance is published via BroncNotes 3 days in advance.

Requests

All full time employees, faculty and staff, accounts are auto generated nightly based on memorandum of employment status. For departmental accounts and email distribution lists a UIC form is submitted to Computer Center Distribution window. Form can be found at http://portal.utpa.edu/utpa_main/dba_home/ba_forms#IT_index. For assistance or questions regarding the form or the service please contact: Telephone: 956-665-2020 Email: helpdesk@utpa.edu Self service portal: itsupport.utpa.edu In Person: ASB 1.102

Customers

Students Faculty Staff



Related Help

Q:How do I request access for one of my employees to read an email from a departmental email account?
A:
You will need to submit a UIC form with the specifying the type of access requested. Include employee name and username, the departmental email account he or she needs access to and what type of access. Submit the form to the Computer Center Distribution Window. A confirmation e-mail will be sent to customer when access is granted. Customer may contact support for assistance setting up the account on the Outlook client.
Q:Can a departmental account be added to Outlook and how can I do so?
A:

Yes, first you must fill out a UIC form and turn it in to the distribution window in the Computer Center. Once the form is processed, you will receive an e-mail confirming your access to the account. You can find instructions on the following support pages:

Q:How do I setup UTPA outlook email on my Apple (iOS) device?
A:
You can setup your UTPA email account on your iOS (iPhone, iPad, iPod touch) device by following the steps below:
  • Select Settings from the home screen.
  • Select the Mail, Contacts, Calendars button from the settings screen.
  • Select the Add Account... button.
  • Select the Microsoft Exchange button.
  • Enter the following information, then select Join:
    • E-mail address:username@utpa.edu
    • Username: Your UTPA username.
    • Password: Your UTPA password.
    • Domain: UTPA
  • If prompted type in the Server Address outlook.utpa.edu and select Next.
  • You will then have the option to enable mail, contact, and calendars.
  • Select Save.
*Note: When prompted, it is strongly recommended to keep existing contacts on the iPhone/iPad/iPod touch.
You will now be able to access the UTPA employee email on your iOS enabled device by selecting the Mail app.
Q:How do I setup UTPA outlook email on my Google (Android) device?
A:
Depending on your Android phone model, the method to set it up might be slightly different. Please check your device’s manual for specific instructions. When setting up the Employee Email account, the email account type will be Microsoft Exchange or Exchange ActiveSync. To set up your email on an Android phone you will need the following information:
  • E-mail address: username@utpa.edu
  • Username: Your UTPA username.
  • Password: Your UTPA password.
  • Domain: UTPA
  • Server Address: outlook.utpa.edu
If your phone does not support Exchange ActiveSync you can use the following information to configure your phone using IMAP:
IMAP: outlook.utpa.edu
Secure port: 993
SMTP: outlook.utpa.edu
Secure port: 465
Q:How do I find and remove large emails?
A:

The instructions for finding and removing large emails are different based on the Operating System and the version of Outlook client that you are using. Please select the appropriate link below.



Alternately you can watch the video tutorials on removing large attachments for the different email clients.

Instructions on backing up your email can be followed before deleting any emails.

Current Alerts

IT Help Desk