Services

Remote Support

Description

Remote support is technology that enable IT Support Analysts to be able to share control of your computer or mobile phone. It allows IT Support Analysts to be able to visually see and troubleshoot technical issues that you might be experiencing with your computer or mobile phone.

Functionality

Being able to visually see the incident you are experiencing allows the IT Support Analysts to diagnose and possibly find a solution to your incident sooner.

Hours of Availability

The Computer Support Desk is open Monday – Thursday, 8:00 a.m. to 9:00 p.m., Friday 8:00 a.m. to 7:00 p.m., Saturday 8:00 a.m. to 5:00 p.m. and Sunday 12:00 p.m. to 9:00 p.m. The Computer Support Desk is closed during state holidays or when the campus is closed.

Requests

Requests for this type of service may be made through:

• Telephone: 956-665-2020
• Email: helpdesk@utpa.edu
• Self service portal: itsupport.utpa.edu
• In Person: ASB 1.102

Customers

Faculty Staff