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Services

Remote Support

Description

Remote support is technology that enable IT Support Analysts to be able to share control of your computer or mobile phone. It allows IT Support Analysts to be able to visually see and troubleshoot technical issues that you might be experiencing with your computer or mobile phone.

Functionality

Being able to visually see the incident you are experiencing allows the IT Support Analysts to diagnose and possibly find a solution to your incident sooner.

Hours of Availability

The IT Service Desk is open Monday – Friday, 8:00 a.m. to 5:00 p.m. The IT Service Desk is closed during University observed holidays or when the campus is closed.  If you call outside of our office hours, leave a voicemail describing your issue so that it can be addressed on the next business day.

Requests

This service can be requested by logging into myUTPA and clicking on the ServiceNow icon. The ServiceNow self-service page can be used to submit and track the status of all requests.​

Customers

Faculty Staff

Current Alerts

IT Help Desk