The service consists of diagnosing, removing, and checking UTPA owned computers that are suspected of having malware on them.
The benefits of the service are faster response time of the operating system and protection of user data after malware has been removed.
Desktop Support is available during normal University business Hours 8:00 a.m. - 5:00 p.m. Monday - Friday.
This service can be requested by logging into myUTPA and clicking on the ServiceNow icon. The ServiceNow self-service page can be used to submit and track the status of all requests.