The desktop support staff assists customer with diagnosing any hardware malfunctions and provide cost effective repairs for them.
The desktop support staff consults customer with upgrades, installation and configuration of any malfunctioning hardware device. Note: Desktop support will provide the customer with a quote of the malfunction device and the customers department will have to purchase it. Once purchase, desktop support will install and configure the device. Also, desktop support is not able repair equipment that is under contract with the vendor. (Xerox, Toshiba, etc.)
Desktop support is available Monday – Friday, 8:00 a.m. to 5:00 p.m.
This service can be requested by logging into myUTPA and clicking on the ServiceNow icon. The ServiceNow self-service page can be used to submit and track the status of all requests.