Account Maintenance


Students, faculty and staff may

  • Activate their UTPA online account
  • Reset their password
  • Retrieve their username and/or password
  • Change their password
  • Set their security questions/answers
  • Set up their alternate e-mail address

To get started go to the Self-Service account management page at

For questions or assistance in person, you can visit the IT Service Desk at the Academic Services Building room 1.102.


The benefit of the self-service page is to have the customer's online account maintenance needs met at any time 24/7/365.

Hours of Availability

ONLINE: 24/7/365 via the self-service page at
IN PERSON: Monday - Friday 8:00 a.m. to 6:00 p.m. (Academic Services Building 1.102)
VIA PHONE: 956-665-2020 Monday - Thursday 8:00 a.m. - 7:00 p.m. and Friday 8:00 a.m. - 5:00 p.m.


Request made upon arrival to IT Service Desk Location: Academic Services Building 1.102.


Students Faculty Staff Alumni

Current Alerts

IT Help Desk