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Standard Operating Procedure

Imaging

Purpose

The purpose of this document is to outline the procedures used in creating and deploying a Windows XP image in the UTPA academic computing labs.

Scope

This document is intended for Computer Lab Supervisors and Computer Lab Proctors who will be involved in the duty of installing and updating Operating System Software in the UTPA Academic Computing Labs.

Prerequisites

In order to complete the following procedures one must have the appropriate permissions on the affected server.

Responsibilities

Identify the personnel that have a primary role in the SOP and describe how their responsibilities relate to this SOP. If necessary, include contact information.

Procedure

  1. Install Operating System
    1. At the time of this writing, Windows XP is the operating system of choice for the UTPA Academic Computing Labs. The disk image of Windows XP is located at \\scarlet\nas$\Lab Files and Software\Software\_ISO\Windows XP\WinXPSP2.iso This file can be burned to a CD and booted to get the process started. The license key is embedded on the CD and you will not be asked for it. Do a standard install on and NTFS partition. This disk image is not for distribution. It is only intended for use on University Owned and Operated PC’s.
    2. Install Necessary Drivers
      Download and install any necessary drivers for the specific model machine you are creating an image on. It may be necessary to download the network driver from another machine before this step can be completed.
    3. Update/Patch OS
      Run Windows Update and install all critical patches and optional packages that may be appropriate. Make sure to install the latest versions of the .NET framework
    4. Set the update times for windows automatic update.
    5. Create Local Student Account
      Set password to never expire and add to Administrators Group.

      Create a local account with the username of student and password t3chn0l. Set the user settings so that the only box checked is “Password Never Expires”. Add the user to the local Administrators group. This will be the account that LabMan uses tolog in with exception accounts. Do all of the following steps using the STUDENT account as your login account.
    6. Disable Error Reporting
    7. Disable System Restore
  2. Install McAfee Anti Virus
    1. Update Definitions
    2. Set Update Schedule
    3. Install and Update McAfee Anti Virus. Installation files can be found there.
  3. Install SMS Client
  4. Set Screensaver and Power defaults under the Administrator and Student accounts
    Log in as both Administrator and Student and set the power settings so that the machine and monitor never sleep or shutdown. Set the screensaver to never turn on.
  5. Install Office Suite
    1. Install Microsoft office from the network installation point. The files are located on scarlet. The path is different for each version of office.
      Note: need to use correct server name for mapping path. Obtain this name from Senior Lab Supervisors.
      \\server\officexp
      \\server\office2k3
      \\server\office2k7
    2. Update/Patch Office
      Run Microsoft Update again and ensure that your version of office is completely up to date with all patches and service packs.
  6. Install Software for Specific Lab
    Update any if Needed
    Software for individual labs is located on scarlet in two different possible locations. Some older software has been packaged in a single EXE for easy installation. These “AI” packages are located at \\server\nas$\imaging\Lab AI Packages. Standard software installations are located at \\server\nas$\imaging\Lab Software. Note: need to use correct server name for mapping path. Obtain this name from Senior Lab Supervisors.
  7. Install Latest Versions of Standard Software and Plug-ins
    1. Flash Player
    2. Real Player
    3. Acrobat Reader
    4. Firefox
    5. WSFTP
    6. Mathsoft Plug-ins
    7. Respondus Lockdown Browser
    8. UltraVNC
    9. Java Runtime Environment
  8. Install Ghost Console Client
    1. Before you install the Ghost Console Client, make sure that your machine is connected to the same subnet that your target lab is connected to. This will ensure that the Ghost Client makes contact with the proper Ghost server and creates the appropriate Public Certificate file to maintain that contact throughout the life of the image.
    2. Replace ghmon.sys with new version
      This file needs to be replaced in order to prevent machines from generating a BSOD upon inserting a USB flash drive. The file should be placed underC:\windows\system32\drivers
  9. Install DeepFreeze Seed
    1. Install the DeepFreeze seed in order to initiate communication with the DeepFreeze Server
  10. Install LabMan and run registry file for proper server.

References

List resources that may be useful when performing the procedure; for example, government standards and other SOPs.

Definitions

Identify and define frequently used terms. Provide additional and/or relevant information needed to understand this SOP.

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