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Standard Operating Procedures
Computer Center
HelpDesk
Information Security
- Requests to Add Modify and Remove Firewall Policies
- Collection of Data Files Deemed as Objectionable
- Data Loss
- E-mail Filter Global Whitelist Procedure
- Exceptions
- Network Monitoring
- New System Review
- Vulnerability Scanning Procedure (Server)
- Web Application Vulnerability Scanning Procedure
- Web Content Restriction
Internet Services
Labs
Network Services
- Physical Plant Construction Projects
- Re-Enable WLAN Client
- Re-Enable_Wired_Network_Node
- Request for Installation of Cable TV
- Requests to Track Down PC on Campus
- Static IP Request
- Troubleshoot Wireless Coverage
- Troubleshooting_WLAN_Client
- VPN3000 Account Creation
- VPN3000 Account Request
- Wire Crew Installation Requests
- Wireless Network Outage
- Call Tracking
- Device Backup and Retention
- Device Preinstall
- Disable WLAN Client
- External Requests to Track Down PC on Campus
- Fiber Optic Cable Services
- Guest Wireless Access
- Locate Wireless Client
- Node Detection & Isolation
Records Management
Telephone Services
Video Services
Current Alerts
IT Help Desk
- Email helpdesk@utpa.edu
- Submit a helpform
- Call (956) 665-2020
- Visit ACSB 1.102
- Remote Support
- Hours See our Schedule