Customers need to contact the IT Help Desk at (956)665-2020 to ensure the computer and users are both enabled for Remote Desktop use and have requested for their UTPA computer to be on the "Desktop Go Green Limited Plan". IT staff can verify settings remotely, and provide more information.
Customer must connect via VPN (utpa.edu/vpn
) first in order to use the Remote Desktop Connection Application (built-in for Windows and free download for Mac).
For detailed instructions please log in to myUTPA
and click on the Help & Downloads tab to view support documentation for your operating system.