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Q:I changed my password and now I’m unable to log on at the encryption screen. What do I do?
A:
I changed my password and now I’m unable to log on at the encryption screen. What do I do?When logging on at the encryption screen, use your previous password. You will be prompted for your new password to log onto the UTPA domain - enter your new password and log onto your computer. If you’re unable to log on at the encryption screen with your old or new password, you must contact the IT Helpdesk for assistance.

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