Help

High risk personal identifiers include but are not limited to the following:

• Social Security Numbers
• Drivers License Numbers
Credit Card Numbers
• Automatic Clearing House Information (such as bank account numbers)
• Credit Reports/Histories
• Certificate/License Numbers
• Other Sensitive and Personal Information

It is the University’s goal to reduce, to an absolute minimum, computers containing social security numbers or other High Risk Personal Identifiers (HRPI’s) as identified by HOP 4.11.1 To this end, we are asking that a Computer Specification Form be filled out before any computer/laptop is purchased. Computer Specification forms, Purchase Orders and quotes should be submitted to Information Security (ACSB 1.126).

If the computer/laptop being purchased contains HRPI’s, a Justification form (which is attached to Computer Specification Form) will need to be completed with a detailed explanation as to why it will contain this information and be signed by your department’s Vice President/Provost. If one individual will be taking responsibility for more than 1 computer, please send a memo to the Associate Vice President for IT Privacy and Security explaining who will be responsible for the computers, content, and how it will be used. (Ex. Lab Setting, Research, etc.)

If you have any questions on how these forms are processed, please contact 956-665-7823.

High risk personal identifiers include but are not limited to the following:

• Social Security Numbers
• Drivers License Numbers
• Credit Card Numbers
• Automatic Clearing House Information (such as bank account numbers)
• Credit Reports/Histories
• Certificate/License Numbers
• Other Sensitive and Personal Information

IT Help Desk Phone & Chat Support
Monday – Thursday 8:00 AM – 7:00 PM
Friday 8:00 AM – 5:00 PM

IT Service Desk Walk In Support
Monday – Friday 8:00 AM – 6:00 PM

IT Self-Service Incident Submission (available 24/7)
http://itsupport.utpa.edu

All currently enrolled students, and active employees should receive Bronc Notes to their e-mail accounts. There is no need to sign up. If you are not receiving Bronc Notes, please send an email message with your information to broncnotes@utpa.edu.

You may purchase software at a discount price at the UTPA bookstore. Current students are also elegible to download certain Microsoft titles for free as part of the Dreamspark Project. A valid UTPA e-mail address will be required, please visit www.dreamspark.com for more details.

Microsoft Dreamspark provides many titles in the following categories: Developer Tools, Designer Tools, Servers, Desktop Applications, and Training and Certification Tools. Please visit www.dreamspark.com for the full list of software.

• Fall: 250 Credits
• Spring: 250 Credits
• Summer: I 125 Credits
• Summer: II 125 Credits

• 25 per term

• B&W Single-Sided 1 Credit
• B&W Double-sided 0.5 Credit
• Color-Single-sided 2 Credits
• Color Double-sided 3 Credits

NOTE: Printing quotas and costs are subject to change each semester.

Once the print quota has been exhausted, the student will need to visit the Computing Labs Scheduling Office in ASB 2.162 during regularly scheduled hours to request additional credits to his/her account. After being advised on our printing policies and given recommendations on minimizing your printing you will have to review and sign the lab printing policies form. An additional 50 credits will then be issued to your account as quickly as possible but never exceeding the one business day of receiving the request. An e-mail notification will be sent to the student's BroncMail account when it is completed.

NOTE: During the last two weeks of the semester the print quota will be lifted to allow students to print research and other assignments without requiring credits.

• Proofread what you are about to print, so you won't need to reprint because of typos.
• Always print preview your work before submitting it to print.
• Only print the pages needed. You can specify which pages to print in the page-range area of the print window.
• Use single or 1½ spacing instead of double spacing, and reduce the page margins.
• Avoid printing email messages & web pages directly from the internet. Copy and paste the text you need into a Word document.
• Send and save documents electronically instead of printing out hard copies.
• If you are printing a PowerPoint presentation print it in outline view.
• Use campus copiers to make multiple copies of a document.
• Duplexing is possible on many campus printers and photocopiers. It only takes a few extra seconds to get two to four pages printed on one piece of paper

The lab reservation system is accessible by anyone but only the CSS Scheduling staff can make changes.

In order to reserve a lab for use be sure to have the following information handy:

• Name of professor teaching class
• Class call number
• Number of seats needed
• Date, time, & duration for reservation
• Any software needs
• Requestor's contact information (Name, department, extension, office number, & email)
• Any other pertinent information for us

Feel free to call us with the information outlined above and you will be emailed your reservation approval or denial (no available slots) as soon as they are processed!

Remember, if you wish to reserve a lab outside normal lab hours, a lab attendant must be present at the cost of the requestor.

General Lab Rules and Policies:

University ID
Always carry your validated University ID card when using the computer labs. You may be asked to show your ID at any time; failure to present proper validated identification is grounds for removal from the computer labs.

Viewing sexually-explicit materials
Viewing sexually-explicit graphics or pictures in a public laboratory is considered a sexual harassment issue and is prohibited under UTPA Handbook of Operating procedures 3.4.C.b.4. Do not use lab computers to display such graphics, and do not print them on laboratory printers. Violators of this rule may be subject to disciplinary action including revocation of all computer lab privileges. If viewing of such images is necessary as part of your school work, contact a supervisor and provisions will be made to accommodate you.

Lab attendant role and scope
Computer lab attendants cannot assist students with homework assignments. Attendants are allowed to assist with normal computer and printer usage problems. Since some homework assignments may consist of performing basic computer tasks, questions occasionally arise about whether a lab attendant ought to give assistance in a particular instance. Please refer such disputes to the Lab Supervisor on duty. Lab Assistants will not make keyboard entries for student users, or perform tasks and homework assigned by instructors, including, but not limited interpretation of homework.

Copyright considerations
Anything that is part of the computing experience; software, pictures, text, sound files may be protected by copyright law. Please ensure that your account usage complies with all applicable laws. Violators of this rule will be subject to disciplinary action including revocation of computer lab privileges, as well as applicable civil and criminal penalties under U.S. Copyright Law.

Lab Software
Only authorized lab personnel may make Software installation, setups, modifications, or deletions on hard drive systems. If you believe changes are needed, contact a lab assistant or other lab staff.

Courtesy
Users are expected to behave in a manner commensurate with a university study environment. Radios, cassette tape players, computer game programs, distractig talking, distracting talking on a cell-phone and large gatherings will not be tolerated.

Shirt and Shoes
Visitors are required to wear a shirt and shoes at all times while in the building.

Game playing
Game playing is not allowed in the labs.

Locking console not allowed
Under no circumstances will a user be allowed to lock a machine and leave the room. If this occurs, the lab assistant will kill the lock job, and the user may be subject to disciplinary action including curtailment or revocation of lab privileges. Password sharing is not allowed at any time. Your account is issued for your individual use only. Password sharing is in direct violation of laboratory and university guidelines and will result in revocation of lab privileges.

Failure to Comply
If anyone refuses to comply with the established policies, that person will be asked to leave the building. If the individual refuses to leave the building, the police will be called and that person will be escorted out of the building.

Disclaimer
We is not responsible for any lost, misplaced or stolen items.
We are not responsible for any lost or damaged disks, files, or data.
Computers may crash so be sure to save your data often.
Lab Attendants, Proctors or Supervisors bear no responsibility for lost or damaged information if they attempt to remove a virus from your files or fix a damaged floppy disk.

In order to ensure computer availability in the interdisciplinary mediated instruction facilities, all users are required to show a valid UTPA staff ID or student ID with current sticker. Our facilities are funded to support UTPA students and staff for academic purposes.

In the past, people have used interdisciplinary mediated instruction facilities for many non-funded pursuits. These non-funded uses consume supplies, reduce available access time, and increase wear and tear on the facilities. Some of these non-funded uses include printing out advertisements, doing accounting for businesses, running a small business, and playing computer games. We primarily rely on self-enforcement to ensure these facilities are used for coursework, and not for personal purposes.

This policy is intended to ensure that UTPA students and staff have access to computing resources, not to inconvenience people. Please help us maintain these facilities for your use. Bring your valid student or staff identification.

• Media includes software documentation pertinent to installation. This includes manuals, service packs, updates and software support information. The media would also include the actual software itself (CD, DVD or digital downloads).
• The department requesting the software installation must be prepared to provide duplicates of the following: software installation media, a paper copy of "proof of licenses", and installation instructions. It is the department's resoponsibility to provide a duplicate of the installation media. We may choose to keep these duplicates for internal record-keeping purposes only; therefore, the department should keep ALL original media and paperwork on file.
• Only fully-functional "retail" or free versions of software will be installed. Evaluation or beta version of software will not be installed. Shareware is acceptable only with proof of ownership.
• Software that results in security vulnerabilities or system conflicts on the computer image will not be installed.

• CSS will make every attempt to accommodate departmental software requests that meet the above requirements withing 45 days. In rare cases, requested software cannot be made safely operational with reasonable effort. CSS reserves the right to postpone or deny requests that cannot be completed with reasonable effort.
• A departmental contact person should be specified for each installation request. Most likely, CSS will not be familiar with the requested application and will rely on the departmental contact person for assistance with testing the application's functionality.
• Departmental software is generally not supported by CSS. Departments should be prepared to provide documentation and support to users, and to trubleshoot functional problams with the software. CSS can assist the department in troubleshooting, but the primary software support should come from the department.
• Departments sponsoring software installed in the Computing Labs should periodically review the need and utilization of the applications. If an application is no longer used, it is the responsibility of the department to notify CSS of the change in status so we may remove the software.

The Barracuda Spam Firewall is a stand-alone system dedicated to running programs that filter out spam and viruses from our email. All email arriving at UTPA first passes through this filter. A variety of methods are used to test email. First, the email is compared to a "blacklist" of known spammers. Most spam originates from a relatively small number of hard-core spammers, and many of their email servers are tracked by anti-spam services, who publish these blacklists. Similarly, most spammers send the same message to millions of recipients making it possible to "fingerprint" bulk mailings and then test our incoming email against that fingerprint. Finally, and most powerfully, the system employs Bayesian statistical analysis of every recipient's own email to distinguish good email from bad. The system will actually learn the difference between your own personal valid email and your spam. Every piece of incoming email is assigned a score based on these tests. Email assigned exceptionally high scores is certainly spam and is "blocked", that is, it is simply deleted. Email that is probably, but not certainly, spam is saved, but "quarantined" on the spam filter. The remaining email is probably all valid and is passed on to the email server for delivery.

Yes. Forward the Spam email to the following address. spam@barracudanetworks.com. If you receive an email that you believe is extremely malicious, such as a phishing email asking for your username and password, please forward the email to reportspam@utpa.edu.

Your username and password on the Barracuda spam filtering system is always your UTPA email address (username@utpa.edu) and password. If you have forgotten your UTPA email username and/or password please call the UTPA IT Helpdesk at (956) 665-2020 for prompt assistance.

The address for the Barracuda Spam Filter is https://barracuda.utpa.edu

Yes. You can log into Barracuda at any time from any computer online by visiting the following link: https://barracuda.utpa.edu

No. We have configured the filter such that only the worst sorts of spam are "blocked" and deleted at the filter. All other questionable email is "quarantined" for your review. No legitimate email should be blocked. The real question is whether there is good email being quarantined. By default, you will receive one notification a day if there is any spam mail that was blocked. You may change this to a weekly notification (or turn it off altogether). When you visit the filter's web page, you may see some good email quarantined. If you do, check the box in front of the message and press the "Not Spam" button (as described above), this will help train the system. Then, press the "Deliver" button and the email will be delivered to your inbox.

If you responded to a phishing e-mail that asked for your account password, please change your password immediately at www.utpa.edu/password. IT Staff will never ask you for a password over the phone or by e-mail. After you change your password please report the incident to the Help Desk and forward the message you received to reportspam@utpa.edu.

The UTPA e-mail service can be set up on most smart phones. The setup will vary from phone to phone. Please contact the IT Help Desk for more information, or log in to our Self-Service portal to find a tutorial that is specific to your phone.

New students can activate their account by visiting our Self-Service page at http://myaccount.utpa.edu. New employees must top by the IT Service Desk with a picture ID in order to get a password for their accounts.

Go to http://www.utpa.edu/broncmail and login with your username@broncs.utpa.edu and your UTPA password.

Yes, first you must fill out a UIC form and turn it in to the distribution window in the Computer Center. Once the form is processed, you will receive an e-mail confirming your access to the account. You can find instructions on the following support pages:

• For Outlook 2007 (http://office.microsoft.com/en-us/outlook-help/add-another-person-s-mailbox-to-your-account-HP005242139.aspx?CTT=1)
• For Outlook 2010 (http://office.microsoft.com/en-us/outlook-help/manage-another-person-s-mail-and-calendar-items-HA010355561.aspx?CTT=1)
• For Outlook 2011 - Mac (http://mac2.microsoft.com/help/office/14/en-us/outlook/item/567a9b64-1672-43e2-b751-31330352f5f5)

• Go to http://utpa.edu/broncmail
• On the right side of the screen, enter your email address, (UTPA username) + “@broncs.utpa.edu”, e.g. johndoe@broncs.utpa.edu
• Enter your UTPA password (same one as ASSIST)
• Once you log in, you’ll have to go through a one-time setup process, please follow the on-screen instructions, select the time zone and you'll be directed to your inbox.

To register for classes you can go to utpa.edu/assist and use your UTPA account to log in.

• Once the certificate is created an email from support@cert-manager.com will be sent to your UTPA email address.
• Open the email and click on the link in it to finish enrolling for your certificate.
• You will be asked to create a PIN. This number will be used when you import your certificate in your browser. Pick something that you will remember because we cannot recover it for you.
• Once you have entered all the information click Submit. It may take several minutes for the next screen to load. Please be patient.
• On the next page click Download in order to download your certificate.
• Save the certificate on your H drive or Home drive. If you are not given an option to choose where you save your certificate, your browser probably downloaded it into the Downloads folder on your C drive. You can simply copy the certificate file from this folder onto your H drive. Name it with the "Incommon" plus the current date ie: "InCommon_01-10-2011". If one already exists, then add "_002" to it. Etc.
• Install your digital certificate next. Select the instructions for the operating system on your computer. If you are using a Mac, make sure you select the instructions for the email program you are using.



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• iPhone & iPod
• Android (Google)
• Blackberry
• WebOS

• iPhone & iPod
• Android (Google)
• Blackberry - Separate download of Mobile Learn through Blackberry App World required
• WebOS - Separate download of Mobile Learn through App Catalog required
• iPad - Separate download of Mobile Learn through iTunes required

You need to be a current student, staff, or faculty and use your UTPA username and password to connect to the network. To set it up, you can connect to the "UTPA-Setup" network, and follow on-screen instructions. Older wireless cards (802.11 a/b) are no longer supported.

Operating system: Windows XP Service Pack 3, Windows Vista, Windows 7, Mac OS X 10.4.11 or newer; Wireless card: Must support 802.11 g/n.

From your web browser go to http://broncprint.utpa.edu, enter your username and password, and click on the link "Web Print". Select a printer, and upload your document.

A guest account must be requested by the department hosting the guest on campus. Please contact us at 956-665-2020 for more information.

• NETGEAR - Wireles N - N150 USB Adapter
• Linksys - Wireless N - AE1000 USB Adapter
• Belkin - Wireles N - N300 USB Adapter
• TRENDnet - Wireles N - TEW-69UB USB Adapter

The Learning Space can accommodate a variety of learning styles. Students can utilize the “Learning Space” to practice presentations, study in groups, or to conduct research on the internet via the wireless network.

The Learning Space features:
Presentation podium with audio visual controls
Smart Board (58-inch mobile touch screen monitor)
Smart Airliner Tablets
Wireless polling system (For more info visit http://www.turningtechnologies.com/ )
Movable White Boards
Document Camera
Video Projector
Wireless printer

Some Oracle tasks are blocked from being used outside of campus without a secure connection. You can access those resources by using a secure connection with VPN (www.utpa.edu/vpn) or using a UTPA Virtual Lab computer. (vlab.utpa.edu)

From a web browser, go to myhome.utpa.edu and use your username and password to log in.

In order to have an active account, your department needs to forward a Memorandum of Employment (MOE) to Human Resources. Once Human Resources processes the paperwork, it takes an additional 24-72 hrs for an account to be created. Please take into consideration that the MOE is routed to several other offices before it reaches HR. To check if HR has received or processed your MOE, your supervisor can send an e-mail to oracle-hrrecords@utpa.edu with any inquiries.

• Update the phone number in your email signature
• Begin using the 665 prefix immediately to get accustomed to the change.
• Continue to use any current stationary, business cards or collateral materials with the old prefixes until May 1, 2011. Reorders should use the new 665 prefix.
• Start using the 665 prefix on all new printed and promotional materials being produced by departments and divisions.
• Use the proper University phone number format of (956) 665-xxxx, which replaces the old format of 956/381-xxxx.
• I.T. will be updating the phone directories in the near future, but if you would like to update your phone number before then you can do so online at http://www.utpa.edu/oracle24-7.

Yes, you can change your UTPA Account Password whenever you want, simply go to www.utpa.edu/password. Password must meet requirements, to see the requirements place your mouse cursor over the question mark. When creating a new password the complexity meter bar on the page must be green for good, or blue for best.

If you have been vetted and set your security questions, you may go to http://myaccount.utpa.edu to try to retrieve your account information. If not, you can come in person to the Academic Services Bldg. rm. 1.102 with a photo ID and student ID number. For special accomodations, please contact the IT Help Desk at 956-665-2020.

If you are a current student, faculty or staff, your password may be expired. Try changing your password online at www.utpa.edu/password. If you are not currently enrolled or employed, you won't be able to use campus resources like the computer labs until your enrollment status changes to active. Your account however, should still allow you to log in to ASSIST.

Currenlty enrolled students, active employees, and new UTPA applicants can try to recover their information online at http://myaccount.utpa.edu. You can also recover your username and/or password by stopping by our office located in the Academic Services Bldg. 1.102. Make sure to take a valid Picture ID with you. For special accomodations, please contact the IT Help Desk at 956-665-2020.

You can access all your student Records via ASSIST (www.assist.utpa.edu) You will need a UTPA username and password to log in. If you forgot your username/password, you can try to recover it online at http://myaccount.utpa.edu or contact the Help Desk at 956-665-2020 for assistance.

In order to protect your University accounts and computers please take the following precautions:

• Never provide your UTPA account password to anyone.
• Use caution when opening unfamiliar web links and attachments.
• Avoid visiting unfamiliar web sites.
• Ensure your office and home have the latest Windows and antivirus updates.

We have a set of self paced videos that will walk you through some basic tasks in the Content Management System. You can find the links below.

CMS Video Tutorials

• Adding a text item
• Editing a text item
• Adding an image
• Deleting an item
• Adding a document
• Uploading a document
• Uploading an image
• Uploading a CSS file

Oracle Drive Video Tutorials

• Configuring Oracle Drive
• Bulk upload using Oracle Drive