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8897-New! IT Help Desk Support with the click of a button!
Posted for Information Technology by Irma Hermida on Apr, 18 2013
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IT Help Desk Support will soon be just a click away!

A new icon will soon appear on your desktop that will allow you to quickly connect with IT Support representatives.

The icon will be made available on April 18th to staff in the Divisions of Information Technology and Business Affairs for testing. Once testing and verification have been completed with these two groups, the icon will appear on all campus computers soon after.

What does the icon look like?

IT Support Icon

What happens when I click on the icon?

A window with a “Connect with Support Team” button will appear.


By clicking on the “Connect with Support Team” button, you will be connected directly to our IT Support representatives via an online chat session.

We hope you will find this enhancement another convenient way to resolve your IT issues and requests.

If you have any questions or need assistance, you can also call the IT Help Desk at 956-665-2020.

Thank You,

Division of Information Technology