A new icon will soon appear on your desktop that will allow you to quickly connect with IT Support representatives.
The icon will be made available on April 18th to staff in the Divisions of Information Technology and Business Affairs for testing. Once testing and verification have been completed with these two groups, the icon will appear on all campus computers soon after.
What does the icon look like?
What happens when I click on the icon?
A window with a “Connect with Support Team” button will appear.
By clicking on the “Connect with Support Team” button, you will be connected directly to our IT Support representatives via an online chat session.
We hope you will find this enhancement another convenient way to resolve your IT issues and requests.
If you have any questions or need assistance, you can also call the IT Help Desk at 956-665-2020.
Division of Information Technology