8364- IT Scheduled Maintenance Downtime (Avaya IP Phones) [11/18/2012]
Posted for Information Technology by Jose F. Hinojosa on Nov, 14 2012
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UTPA Faculty and Staff

Description: On Sunday, November 18th thru Wednesday November 21st, all campus Avaya IP Phones, including remote sites (Annex, CESS,
McAllen Teaching Site, Rio Grande City Site), will experience some brief service interruptions (up to 3-5 minutes) on each IP Phone while the upgrade to latest software version is installed.
  • Users are advised to write down phone contacts they have stored in the IP Phones as the contacts including call history will be erased as part of the upgrade.
  • Users are advised to keep their IP Phone with their extension logged on so it can receive the update.
  • Users who logoff their IP Phones before the scheduled update, will need to reset their IP Phone manually by momentarily unplugging the cable and plugging the cable back in from the back of the IP Phone anytime starting on Monday November 19th.

Customers Affected: UTPA faculty and staff with Avaya IP Phones.

Cause: Avaya IP Phones will be upgraded to latest firmware (software version).

Outage Duration: The upgrade will start on Sunday November 18th 12:01AM thru Monday November 19th 6:00AM. Resume nightly between Monday November 19th and Wednesday November 21st from 8:00PM thru 6:00AM.

Contact Information: IT Help Desk 956-665-2020

Hours of Operation: Monday - Thursday 8am-7pm and Friday 8am-5pm

Follow Updates at: