Campus Network Maintenance - Tuesday December 8th, 2009 @ 11:59pm

Posted At : November 20, 2009 10:16 AM | Posted By : Jesus Rios
Related Categories: Network

The Network Services Department, in collaboration with the Information Security Office, has scheduled campus firewall maintenance for December 8th, 2009. The work is scheduled to start at 11:59pm. We expect this work to be completed within one hour, but we are giving ourselves a two hour maintenance window to address any unforeseen difficulties that may arise in the process.

During this maintenance window Internet connectivity will go up and down intermittently as we proceed with testing. This maintenance will not impact intra-campus network communication or any other campus network services. This work will impact the UTPA campus only.
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020. In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Network Maintenance - Sunday November 22nd, 2009 at 7:00am

Posted At : November 12, 2009 4:53 PM | Posted By : Jesus Rios
Related Categories: Network

The Network Services Department has scheduled campus network maintenance for Sunday November 22nd, 2009. The work is slated to begin at 7:00am with a two hour maintenance window. We expect this work to be completed within an hour, but we are giving ourselves a two hour maintenance window to address any unforeseen difficulties that may arise in the process.

 
During this maintenance window network and Internet connectivity will be unavailable for the following buildings: Student Services building, Executive Tower, Visitors Center, Administration building, and the Administrative Annex. Please note all other areas of campus will be un-affected. 
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.  Thank you.
 
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Internet Connectivity General: MAINTENANCE: Valley VTXC Ring Test

Posted At : November 12, 2009 4:41 PM | Posted By : Jesus Rios
Related Categories: Network

Good afternoon everyone!

Please refer to network maintenance notification below from our Internet Service Provider.  This maintenance has been scheduled for Tuesday night November 17th at 11:59pm with a maintenance window of 4 hours.

 
The scope of work involves testing the path between San Antonio and Corpus Christi to re-establish the auto protection features of the South Texas Lambda ring. 

During this maintenance window our Internet connectivity will be affected intermittently. Please note, however, that the only service impacted by this work will be Internet connectivity as it will affect network infrastructure outside the UTPA.  Intra-campus network communication should not be affected.  This work will affect all UT & TAMU institutions in the Rio Grande Valley, Laredo, and Corpus Christi.

Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.  Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Telephone System Upgrade - Campus Wide - Friday October 23rd, 2009 at 7:00pm

Posted At : October 21, 2009 2:25 PM | Posted By : Jesus Rios
Related Categories: Telephone

Good afternoon everyone

Telephone Services will be upgrading the Telephone System’s software, operating system, and hardware on Friday October 23, 2009 after 7:00 pm.
 
We expect to have rolling outages across campus as equipment is worked on, but any one telephone station should only be affected for a period of approximately 5 minutes when the telephone port is migrated to new equipment. We are setting aside an 8 hour window to address any unforeseen events that may surface during this upgrade, but we expect to complete the upgrade within 4 hours.
 
The first telephone stations to be migrated will be the UTPA Police Department’s emergency number and all emergency telephones and elevator emergency telephones across campus.
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension 2020. Please forward this information to staff and faculty in your departments who may find this information pertinent.
 
For telephone out of service issues dial 2020 or  381-2020
For telephone billing questions dial 7155 or 316-7155
 
-Herb
___________________________________
Herberto Castillo
The University of Texas Pan American
Manager Telephone Services
___________________________________
 
 
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American
 

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UPDATE: Wireless Network Maintenance - Campus Wide - Sunday October 11th, 2009 at 8:00am

Posted At : October 9, 2009 9:48 AM | Posted By : Jesus Rios
Related Categories: Network

UPDATE:

Please note the following correction to the wireless maintenance notification sent out yesterday morning.
 
This wireless maintenance is scheduled to begin on Sunday October 11th, 2009 at 8:00AM and NOT at 8:00PM as shown in the message below.  I apologize for any confusion this may have caused.  Thank you.
 
***********************************************************************************
 
Good morning everyone!
 
The Network Services Department has scheduled routine maintenance on our wireless network equipment for this Sunday October 11th, 2009 at 8:00pm. 
 
We expect to have rolling wireless outages across campus as equipment is worked on, but any one area should only be affected for a period of approximately 1 hour.  Nevertheless, we have given ourselves a 3 hour window to address any unforeseen events that may surface during this maintenance cycle. 
 
Please note this will only affect the wireless network.  All other communication within the campus and access to the Internet should not be affected by this work. 
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.
Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Wireless Network Maintenance - Campus Wide - Sunday October 11th, 2009 at 8:00am

Posted At : October 8, 2009 8:17 AM | Posted By : Jesus Rios
Related Categories: Network

Good morning everyone!

The Network Services Department has scheduled routine maintenance on our wireless network equipment for this Sunday October 11th, 2009 at 8:00pm. 
 
We expect to have rolling wireless outages across campus as equipment is worked on, but any one area should only be affected for a period of approximately 1 hour.  Nevertheless, we have given ourselves a 3 hour window to address any unforeseen events that may surface during this maintenance cycle. 
 
Please note this will only affect the wireless network.  All other communication within the campus and access to the Internet should not be affected by this work. 
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.
Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Emergency Network Maintenance

Posted At : September 3, 2009 4:16 PM | Posted By : Jesus Rios
Related Categories: Network

Good afternoon everyone!

Please refer to emergency network maintenance notification below from our Internet Service Provider (ISP).
 
Our South Texas Transport Provider will be doing emergency network maintenance on Artesia Wells amplifier site to remedy a network problem. 
 
This work is scheduled for tonight September 3rd at 11:30pm with a maintenance window of two hours to mitigate any unforeseen difficulties which may arise in the process. The expected network down time is expected to be no more than 5 minutes.
 
During the maintenance window, all UT institutions and customers in the Rio Grande Valley and Corpus Christi will experience a brief Internet outage as the equipment is worked on. Refer to notification below for additional details. 
 
Please note this work will only impact Internet & Internet2 access. It will not impact any UTPA intra-campus communication as it involves equipment configuration outside the campus.
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020. In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent. Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American
 
 
-----Original Message-----
From: alert@the.net [mailto:alert@the.net]
Sent: Thursday, September 03, 2009 3:51 PM
Subject: THEnet alert [Alert 221 status update]: Emerg Maint: VTXC -- Emergency Maintenance Tonight Thursday, 3 Sept 2009
 
To: UT/THEnet Contacts
Date: Thu, Sep 03, 2009
 
Subject: VTXC -- Emergency Maintenance Tonight Thursday, 3 Sept 2009
 
Message: Corrected Date in Subject line.
 
TICKET: 3184 (Use this number for reference when contacting the OTS NOC about this problem)
 
START DATE/TIME: 11:30 PM Central Thursday, 03 September 2009
END DATE/TIME: 1:30 AM Central Friday, 04 September 2009
 
Duration: 5 minutes or less
 
Sites Affected: Corpus Christi, Harlingen, Brownsville, Edinburg PoP's
 
Customers Affected: UT Pan American, UT Brownsville, UT HSC San Antonio Harlingen RAHC, UT HSC San Antonio Edinburg RAHC and ALL THEnet Corpus Christi and Rio Grande Valley Customers.
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++
The following text was sent originally on Thu, Sep 03, 2009 at 15:21:55
 
VTXC will do an emergency maintenance tonight at the Artesia Wells amplifier site to remedy a threshold alarm. At this time the alarm is not a service affecting. However, VTXC would like to take care of this situation as soon as possible.
 
The spans between Laredo and San Antonio will have to be put Out-of-Service to balance the light levels around the South Texas Ring.
 
This work should be service affecting for five (5) minutes or less. However, one and one-half hours (1.5) has been reserved for unforeseen problems.
 

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FW: THEnet alert [Alert 220]: General: MAINTENANCE: South Texas DWDM Ring - Revised

Posted At : August 26, 2009 2:42 PM | Posted By : Jesus Rios
Related Categories: Network

Good afternoon everyone!

Please refer to network maintenance notification below from our Internet Service Provider (ISP).
 
Our ISP will be working with their South Texas Transport Provider to re-route customer circuits from McAllen to Laredo to San Antonio to restore protection to the South Texas Lambda (DWDM) ring. 
 
This work has been scheduled for Wednesday night September 2nd at 11:30pm with a maintenance window of four hours to mitigate any unforeseen difficulties which may arise in the process. 
 
During the maintenance window, all UT & TAMU institutions in the Rio Grande Valley, Laredo, and Corpus Christi will experience Internet outages as circuits are re-routed. Refer to notification below for additional details. 
 
Please note this work will only impact Internet & Internet2 (external) access. It will not impact any UTPA intra-campus communication as it involves equipment configuration and circuits outside the campus.
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020. In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent. Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American
 
 
-----Original Message-----
From: alert@the.net [mailto:alert@the.net]
Sent: Wednesday, August 26, 2009 2:28 PM
Subject: THEnet alert [Alert 220]: General: MAINTENANCE: South Texas DWDM Ring - Revised
 
To: UT/THEnet Contacts
Date: Wed, Aug 26, 2009
 
Subject: MAINTENANCE: South Texas DWDM Ring - Revised
 
Message: Start Time: 11:30 P.M. 2 September 2009
End Time: 3:30 A.M. 3 September 2009
 
Duration: 4.0 Hours.
 
Sites Affected:
UTHSCSA - Harlingen and Edinburg campuses,
UT Brownsville,
UT Pan American,
TAMU Harlingen,
TAMU Laredo,
TAMU Corpus Christi,
Cameron County,
Valley Inernational Airport,
UTPA COSERV,
Mission Regional Medical Center
Hidalgo Planned Parenthood,
and Rio Grande Dental.
 
Scope of Work:
 
VTX has completed and accepted the new Fiber Optic Cable path between Laredo and McAllen.
 
The outage will principally affect users in the Edinburg and McAllen areas. However, momentary outages may occur for any or all users as spanning-tree re-converges.
 
OTS will work with VTX to re-route OTS customer circuits from McAllen to Laredo to San Antonio. This work will re-establish protection on the South Texas DWDM Ring for all users.
 
The move to the new Fiber Optic Cable path will take approximately fifteen (15) minutes. However, in case of difficulty OTS reserves 4 hours.
 

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Wireless Network Maintenance - Campus Wide - Friday August 28th, 2009 at 6:00pm

Posted At : August 25, 2009 5:21 PM | Posted By : Jesus Rios
Related Categories: Network

Good afternoon everyone!

The Network Services Department has scheduled routine maintenance on our wireless network equipment for this Friday August 28th, 2009 at 6:00pm. 
 
We expect to have rolling wireless outages across campus as equipment is worked on, but any one area should only be affected for a period of approximately 1 hour.  Nevertheless, we have given ourselves a 5 hour window to address any unforeseen events that may surface during this maintenance cycle. 
 
Please note this will only affect the wireless network.  All other communication within the campus and access to the Internet should not be affected by this work. 
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.
Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American

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Network Maintenance - Campus Wide - Thursday August 27th, 2009 at 11:59pm

Posted At : August 24, 2009 3:44 PM | Posted By : Jesus Rios
Related Categories: Network

The Network Services Department, in collaboration with the Information Security Office, has scheduled campus firewall maintenance this coming Thursday night, August 27th.  The work is scheduled to start at 11:59pm.  We expect this work to be completed within one hour, but we are giving ourselves a two hour maintenance window to address any unforeseen difficulties that may arise in the process.

During this maintenance window Internet connectivity and wireless network access will go up and down intermittently for the following buildings as we proceed with the scheduled maintenance: 
 
Information Kiosks
Auditor’s Office
Payment Gateway Systems
Auxiliary Services
Residence Halls
Cameras for Auxiliary Services
WeatherBug
Police Department
Payments and Collections
President’s Office
 
This work will not impact any other intra-campus network communication. 
 
Should you experience any problems after this maintenance window, please contact the Helpdesk at extension x2020.  In addition, please feel free to forward this information to staff and faculty in your departments who may find this information pertinent.  Thank you.
 
--
Jesús Ríos <jrios@utpa.edu>
Network Services Department
The University of Texas - Pan American
 

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