COLT Blog - Support

Copyright and Blackboard Resources

Thu, 12 Nov 2009 13:47:00 -0600

On November 3, 2009, The Center for Online Learning, Teaching and Technology (COLTT) and the UTPA Library hosted the luncheon titled "Copyright and Blackboard Resources" If you were not able to attend this event, please click on the link below to watch this presentation.

COLT UPDATE

Tue, 10 Nov 2009 13:38:00 -0600

COLT Services have been restored. Everything should be operational.

COLT UPDATE

Tue, 10 Nov 2009 08:02:00 -0600

The Education Complex has been closed until 12 Noon today. COLT will be unable to provide any services while the building is closed. Please check back for updates.

This DOES NOT AFFECT Blackboard! (unless you are using some additional colt services. ex streaming media housed on our servers)

COLT Service Outage

Mon, 09 Nov 2009 20:29:00 -0600

Due to unforeseen water damage in the Education Complex some COLT services have been disrupted. We have had to shut down several machines that are housed in the Education Complex. We have had to shut down our web server which will affect our website (cdl.utpa.edu), our help desk, course activation and other cdl hosted applications (podcast, tegrity request, etc).

You can STILL ACCESS BLACKBOARD and our main webpage via the following links.

colt.utpa.edu - colt homepage (some links will not function ex. help desk)

onlinelearning.utpa.edu - Blackboard login page

We experienced this issue at about 6:30 PM and have NO timetable as to when we will be able to fully restore services. If you have need any assistance our help desk will still operate as normal (M-F 8-5) we may be reached at (956) 318-5327 or emailed at colthelp@utpa.edu For any additional updates you may check our blog, twitter, and facebook.

Blackboard Technical Difficulties

Thu, 22 Oct 2009 07:48:00 -0600

We experienced technical difficulties with the login portion of Blackboard at UTPA. The problem has been resolved, but some users experienced difficulties logging during the evening hours of October 21, 2009. We apologize for the inconvenience.

Blackboard Scheduled Downtime

Tue, 25 Aug 2009 13:27:00 -0600

ATTENTION: Blackboard will be down on Thursday Aug 27^th from 4:00 PM – 6:00 PM. We will be upgrading our institution Blackboard from 8.0.2 to version 8.0.3. This fix will not change anything that you are used to seeing in the Blackboard interface. In addition to Blackboard being unavailable Instructors will be unable to ‘Activate’ their course(s) during this time. We do not foresee any issues with this upgrade. All COLT services should be back up and running by 6:00PM on Aug 27^th. Our web services will still be accessible during this time.

COLT - Network Issues

Mon, 03 Aug 2009 09:25:00 -0600

Currently there is an network outage in our department office. This DOES NOT have any effect on Blackboard. Our website however is currently offline until the network issue(s) get resolved. Please check back for more information.

Network Issues Resolved

Tue, 14 Jul 2009 23:00:00 -0600

The network connectivity issues have been resolved. You should be able to access Blackbaord without any problems.

Network connectivity problems with UTPA

Tue, 14 Jul 2009 20:04:00 -0600

UTPA is experiencing network problems. Information Technology staff is currently working to solve these issues. In some cases, connecting directly to our Blackboard page may alleviate the problem. Please try connecting to http://onlinelearning.utpa.edu/ directly rather than going through our department website.

We apologize for the inconvenience.

Blackboard Service Interruption

Fri, 03 Jul 2009 17:48:00 -0600

Today at 4:45PM we had blackboard issues with the mail tool. These issues have been resolved at 5:45PM and should now function as normal. Sorry for the Inconvenience.

UTPA Services Restored

Wed, 17 Jun 2009 15:43:00 -0600

UTPA Power has been restored. Everything is back up and functional.

Power Outage @ UTPA

Wed, 17 Jun 2009 14:20:00 -0600

The University is experienceing a power outage. We do not have a time table on when the power will be restored. Blackboard services are still available, but some components may not be available such as streaming media.

Welcome back

Mon, 08 Jun 2009 08:51:00 -0600

Welcome back to Summer I 2009!

The Center for Online Learning, Teaching and Technology will be having extended hours on 6/8/09 - 6/9/09. The Center will be open from 8:00AM - 7:00PM. We are located in the New Education Complex (EDCC 2.202). If you need help during off hours feel free to visit our helpdesk at http://colt.utpa.edu/helpdesk. There you will be able to find answers in our FAQs section. You can also open up a support ticket if you need to get help.

Blackboard unavailable on Saturday 5/16 from 6pm - 12 midnight

Sat, 16 May 2009 18:05:00 -0600

The Blackboard services will be unavailable on Saturday May 16, 2009 from 6:00am through 12 midnight. There will be some maintenance performed on the university’s data center on Saturday evening, and this maintenance will have an impact on the availability of the Blackboard servers. We apologize for the inconvenience.

Thank you.

Blackboard Server issues

Tue, 05 May 2009 13:15:00 -0600

Today at 12:45ish we have noticed that Blackboard servers are slowly responding to users. We beleve this is due to a load problem. We are now checking into the problem for further issues. Most users have reported the issues disappearing after about 1:10PM.